Patient Registration Clerk - Potsdam and Canton, NY (Part Time)

Job Title: Patient Registration Clerk
Department: Radiology and Cardiology

Location: Canton Potsdam Hospital (Potsdam, NY) and EJ Noble Center (Canton, NY)

Hours Per Week: Part Time; 22.5 hours/week

Schedule: Monday to Friday; Variable day shift (6:30 am-2:30 pm; 7 am-3 pm; 8 am-4 pm)

SUMMARY:

Patient Registration ensures a compassionate first impression, collecting health information, verifying insurance, processing co-payments, and scheduling appointments. They will also manage pre-access procedures across the hospital. Additionally, the role includes shared responsibilities for the hospital’s telephone switchboard.

RESPONSIBILITIES:

• Collect and verify patient demographic, financial, and medical information, ensuring accuracy and efficiency.

• Verify insurance eligibility, process co-payments, and ensure compliance with third-party payer requirements.

• Answer calls professionally, assist with inquiries, and manage hospital paging, call schedules, and lockdown procedures.

• Provide a welcoming and empathetic experience, address patient concerns, and maintain confidentiality.

• Assist patients with financial options and refer to advocacy programs as needed.

• Obtain necessary signatures, complete required Medicare forms, and maintain accurate records.

• Support new staff orientation, attend training sessions, and participate in performance improvement initiatives.

REQUIRED QUALIFICATIONS:

• High School Diploma (Or equivalent)

PREFERRED QUALIFICATIONS:

• Knowledge of medical terminology, EHR systems, coding, billing, and HIPAA.

• Strong customer service, communication, multitasking, and problem-solving skills.

• Associate’s degree preferred; 1-3 years of experience in healthcare or administration.