Lead Restoration Technician

Who you are: You’re looking for a rewarding career with growth potential that makes a direct impact on the lives of others. You’re calm in a crisis, great with people, and not afraid to jump in and get your hands dirty. You enjoy working as part of a team to get any job done, have a positive can-do attitude, a passion for problem-solving, and a desire to grow your knowledge of restoration and construction. You have at least 3-5 years as an experienced restoration technician or lead, or equivalent experience in other building trades or construction. You’re honest, reliable, and you believe in treating others with respect and kindness even when disagreements arise.

Who we are: We are an independent, locally owned, family-run business with roots in construction and a passion for providing high-quality work and superior customer service. We believe in using our heads and our hearts to solve restoration problems with skill and confidence, ensuring our customers are treated with empathy and kindness every step of the way. We dive head-first into tough, messy situations where most would run away. We use our knowledge of structural cleaning, drying, and building techniques to get the job done right – without cutting corners on safety or quality. We take pride in our work, we’re there for our customers, and we’ve got each other’s backs, too.

What you’ll do: As a member of our front-line first response team, you’ll be ready to respond at a moment’s notice when a fire or water emergency strikes a home or business, day or night. You’ll quickly arrive on the scene, assess the situation, then get to work to mitigate the damage and clean up the mess. From there, you’ll continue to take the scene from chaos to calm, monitoring daily progress, documenting your work, and keeping the customer informed along the way. You’ll work together with your team until the property is brought back to its pre-loss condition or better.

Sound like a good fit? Then we invite you to apply to be a part of our crew!

We Offer:

• Competitive hourly rate with bonus potential

• Paid vacation

• Paid sick/family care days

• Paid holidays

• 401K plan with employer match

• Employer-sponsored medical, dental, and vision

• Employer-paid training and certifications

• Opportunities for career growth and advancement

Job Duties:

• Respond to property losses that involve fire, water, mold, storms

• Perform fire/smoke damage cleanup, water damage remediation, odor removal, and mold remediation services following IICRC S500 and industry-accepted standards

• Complete damage assessments and inspections and prepare drying or remediation plans

• Oversee field technicians to ensure proper use of equipment and protocols aligned with IICRC and company standards

• Ensure complete and accurate documentation of damage, work progress, and equipment readings and monitoring using internal systems and procedures

• Demolition and removal of building materials and debris

• Pack-out property owner’s contents, furniture, and other items for cleaning and storage

• Clean hard surface flooring, walls, and carpets

• Occasional cleaning of hard contents and furniture

• Occasional moving of large/heavy furniture

• Maintain company vehicles and equipment inventory, ensuring all equipment is cleaned and job-ready at the end of each day

• Communicate with project managers regarding project updates, issues, or concerns

• Participate in an on-call rotation when needed on overnights and weekends (schedule TBD)

• Other duties as assigned

Requirements:

• At least 3-5 years of experience as a restoration technician is required; Lead technician experience preferred.

• IICRC FSRT/OCT/WRT/ASD/AMRT and NYS Mold Remediation Technician license preferred, or willingness to complete these technical certification courses and pass certification exams during the first 90 days of employment; Compensation and pay rates will increase with possession of these certifications.

• Enjoy helping others and not be afraid to get your hands dirty; (Jobs often require standing in water and/or sewage or handling other environmental contaminants with proper PPE and safety protocols)

• Willing to work rotating on-call shifts outside of normal business hours for additional pay and bonus potential

• Highly professional and service-minded; Able to respond calmly and confidently in emergency or disaster situations

• Strong communication skills

• Kindness, patience, and compassion; Ability to empathize with distressed customers/property owners, understand and anticipate their needs, and always provide high-quality and professional service

• Ability to problem-solve and identify solutions for on-the-job challenges

• Highly attentive to detail and ability to prioritize competing tasks effectively and efficiently

• Able to climb a ladder

• Able to lift at least 50 pounds

• Able to work in confined spaces

• Comfortable working with industrial-grade cleaning agents, chemicals, and equipment following proper PPE and safety procedures.

This position may require occasional scheduled on-call support including evening/weekend hours to support emergency jobs. Bonuses will be paid for on-call work.

A clean driver's license and reliable transportation are required. Must pass a pre-employment background check and drug screening.

Job Type: Full-time

Pay: $27.00 - $33.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Rochester, NY 14606: Relocate before starting work (Required)

Work Location: In person

Salary : $27 - $33