Spa Coordinator

Job Summary

Welcome and assist all members and guests. Responsible for helping to maintain and retain all Spa guests. Make appointments for guest by telephone or in person. Take payment from guest for treatments and products.

Job Description

• Greet guest, perform check-in duties, including billing, review guests itinerary with guest and notify appropriate person of guests arrival and schedule appointments for guest either in person or telephone, confirm appointments and cross reference appointments, call late or no-show guest and respond accordingly

• Give information either in person or over the telephone regarding spa procedures, facilities, timetables, policies or special functions

• Prepare days itinerary, and consultation packets

• Share feedback regarding member and guests experiences with Spa Director

• Return voicemails to members and guests in a timely manner

• Maintain a pleasant demeanor and always be willing to go the extra mile to assist members or guests

• Smile and be friendly, helpful, courteous and professional to all clients, guests, and co-workers at all times

• Maintain a neat and professional demeanor at all times

• Apply to all aspects of daily operating routine, the company values of Rock Barn Golf and Spa

• Commitment to and demonstration of our Corporate Culture, Vision, Values, and Goals at all times

• Complete in-house orientation program which includes policies and procedures as per the manual and employee handbook

• Maintain current educational notebook

• Participate in all spa activities including staff meetings, educational events, workshops, inventory, or promotions

• Keep all products stocked; inform supervisor if a requested product is not available

• Keep all guest areas neat and tidy, free from trash

• Assist co-workers as needed

• Maintain a working knowledge of the Spas menu items

• Keep desk stocked with necessary supplies and work materials

• Handle cash, credit cards and gift certificates in a professional, confidential and honest manner

• Assist guest as need requires

• Sell merchandise in retail area

• Ensure retail shelves are dust free and product displays are neat and orderly

Qualifications

• High school diploma or equivalent; Spa or hospitality experience is a plus

• Must have the ability to get along with others

• Must possess exemplary personal skills and be well organized

• Must be detailed oriented, able to follow directions, and be able to achieve employee and departmental goals

• Must be able to work with minimal direct supervision

• Must be punctual and prepared for each day

• Must be highly serviced oriented