What are the responsibilities and job description for the Client Communication Specialist - Bilingual (Spanish/English) Job at Rock Centra position at Rock Central LLC?
As a Bilingual (Spanish / English) Client Communication Specialist, you'll contact potential clients, persuade them on products, goods and services, and often transfer them to other parties – all in a fast-paced, production-driven environment. You’ll also provide exceptional support and communication for inbound calls.
About the Role
- Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties, cold calling and setting appointments
- Effectively and efficiently perform work in the internal proprietary software and technology of the company
- Participate in regular training on products and clients of the company
- Filter leads on behalf of the company’s clients by staying current on market and product shifts
- Communicate carefully, intentionally and with accurate information to prioritize a positive experience for clients
- Respond to all communication urgently, balancing phone calls, emails and chat messages appropriately
- Work efficiently to meet team and personal goals
About You
Minimum Qualifications :
Preferred Qualifications :
What You’ll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put : We’ve got your back. Check out our full list of Benefits and Perks .
About Us
Rocket Mortgage was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
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