What are the responsibilities and job description for the Economic Support Specialist position at Rock County?
Perform case management and call center functions for applicants/recipients of Medical Assistance, FoodShare, Child Care, Medicaid, determine ABAWD status and other economic support benefits or services as needed and/or requested. To apply complex federal, state, and local policies to achieve program objectives; to provide information and referral services to Rock County Clients. Supports and promotes the Mission, Vision, and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Professional Standards and "Commitment to My Co-Workers".
50�ll Center Duties
40% Determine eligibility and provide ongoing case management.
5% Provide general and technical information regarding program inquiries.
5% Other duties as assigned.
50�ll Center Duties
- Use the correct greeting per Southern Consortium Call Call Center Guide 4.1.
- Enter case comments after every call taken.
- Assist clients calling the Call Center with all aspects of the IM eligibility as itemized in the section below including changes, applications and renewals under the SCC one-touch definition.
- Child Care Economic Support Specialists are required to be knowledgeable of the Wisconsin Shares Subsidy Program, accurately access various schedules to complete authorizations in EBTCSAW, and complete adjustments to authorizations as needed in real time.
40% Determine eligibility and provide ongoing case management.
- Accept applications for entitlement programs; determine eligibility through interviews, documents, and collateral investigation.
- Gather necessary information for entry into CARES Worker Web system.
- Explain agency services, benefit delivery, and client rights and responsibilities.
- Timely process applications, changes, and renewals to determine initial and ongoing eligibility based on program policies.
- Maintain accurate, well documented case files; effectively utilize case management tools, including computer documents.
- Determine if investigation referral is needed based on error prone profile.
- Respond to emergency needs situations; make referrals for supportive services; maintains an effective working relationship with partner agencies.
- Assist customers with understanding and processing ABAWD status and FSET referrals.
- Monitor ABAWD time clocks, work on exceptions and prepare for appeals.
- Maintain current knowledge of applicable federal and state regulations and local policies.
- Investigate complaints and fraud allegations; make proper referrals to fraud investigators in BRITS.
- Prepare paperwork for scanning into electronic case file.
- Review and process applications and changes received from the Federally Facilitated Marketplace under the Affordable Care Act.
- Understand and explain the referral process between the State of Wisconsin and the Federally Facilitated Marketplace.
- Answer general questions regarding Medicaid eligibility and benefits based on Modified Adjusted Gross Income rules.
- Prepare fair hearing detailed summaries and represent agency at appeal hearings.
5% Provide general and technical information regarding program inquiries.
- Refer inquiries to appropriate programs/resources.
- Assist individuals in completing applications for assistance
- Review applications for accuracy and completeness.
5% Other duties as assigned.
- Knowledge of social and economic conditions in the community.
- Knowledge and ability to work effectively cross-culturally.
- Knowledge of the role of social service agencies in the community.
- Knowledge of community resources available to recipients and applicants.
- Knowledge of program eligibility factors and standards of agency programs and procedures of needs determination.
- Ability to read complex manuals and handbooks and follow the orderly directions they provide.
- Ability to work with strict time deadlines.
- Ability to maintain confidentiality and objectivity.
- Ability to gather and report factual information.
- Ability to work independently and exercise judgment.
- Ability to effectively communicate, both orally and in writing.
- Ability to establish and maintain effective working relationships.
- Ability to maintain accurate and complete records and reports.
- Ability to understand, follow and effectively carry out instructions.
- Ability to handle high volume of phone calls.
- Ability to work with constantly changing policies.
- Ability to deal effectively with persons who may be hostile, non-cooperative or evasive.
- Ability to type 45 words per minute.
- Ability to demonstrate effective customer service skills.
- Two years of education from an accredited college or university with major coursework in social sciences or related fields or two years experience providing case management and/or eligibility determination of clients or equivalent combination of training and experience. Must have experience with electronic data processing equipment and use of current computer.
- Ability to sit, walk, or stand for long periods of time.Ability to exert up to 10 pounds of force occasionally or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
- Ability to use a computer and computer keyboard.
- Ability to use copy and fax machine as well as telephone and scanner.
- Work is indoor in a public office building.
- Potential exposure to customers that may escalate verbally and/or physically.
Salary : $25 - $28
