What are the responsibilities and job description for the Director of Guest Services position at Rock Creek Cattle Company?
Job Summary
Rock Creek Cattle Company is seeking a dedicated and friendly Director of Guest Services to join our team. A Director of Guest Services is responsible for ensuring top-quality guest experiences throughout their stay. This important role involves working with a diverse team of service professionals from front desk personnel to housekeepers, and everything in between. The Director of Guest Services role requires a combination of management and customer service skills, as well as the ability to problem-solve in a fast-paced and dynamic work environment. Successful candidates for this role will possess excellent communication skills, attention to detail, and the ability to lead and motivate teams to deliver the highest level of service to every guest.
Duties
- hiring and training staff
- developing and managing budgets
- analyzing performance metrics
- working closely with other managers to enhance the overall member experience
- Handle guest inquiries and complaints with professionalism and courtesy, resolving issues promptly to enhance guest satisfaction
- Manage reservations and/or inquiries
- Maintain accurate records of guest information, including special requests and preferences
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy
- Process payments and handle cash transactions accurately.
- Uphold company policies and procedures while maintaining a high standard of service
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in hotel management or hospitality is preferred.
- Proficiency in using phone systems and front desk operations.
- Excellent phone etiquette and communication skills.
- Ability to work well under pressure in a fast-paced environment.
- Detail-oriented with strong organizational skills.
Rock Creek Cattle Company is an Equal Opportunity Employer
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $65,000 - $75,000
