What are the responsibilities and job description for the Collections Account Specialist - Rock Dental Brands position at Rock Dental Brands?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Do you have the ability to work independently, take initiative, produce high-level work product, and communicate effectively? Bring your talents and expertise to work by joining our team at
Rock Dental Brands
. We are an established yet innovative and growing company providing support to over 80 dental and orthodontic practices.
As a Collection Specialist for our Revenue Cycle department, you will be responsible for resolving overdue bills and collecting payments on overdue accounts, specific tasks to assist in the process of identifying, collecting, and managing revenue from payers based on the services provided. You will play a valuable role in ensuring accurate, efficient, and timely processes in the revenue cycle management are adhered to.
Responsibilities:
- Review account data for accuracy
- Identify & resolve outstanding billing issues
- Investigate historical data for debts and invoicing
- Process payments and refunds
- Contacts clients for overdue billing matters via phone, email, text, voicemail and mail
- Negotiates & establish partial payments and payment plans when possible
- Update accounts based on their status
- Prepare and present reports on collection activities and progress
Requirements
- Proven experience as a Collection Specialist or similar role
- Bilingual Spanish is a plus but not required.
- Knowledge of billing procedures, collection laws and regulations
- Some experience using various collection techniques
- Comfortable working with targets
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking skills
- High school diploma or GED
Total Rewards & Benefits: Paid time off and holiday pay with no waiting period and an industry-leading 401K retirement plan with matching company contributions. You'll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.
Support you Professionally: Competitive pay, opportunities for incentive and career growth, talented and motivated team who care about each other, our mission, and our patients.
Support your Health & Well-being: flexible health and insurance options, including employer-paid pre-tax Health Savings Account, Employee Assistance Program, and complimentary dental and orthodontic treatments that help you and your family stay on track.
