What are the responsibilities and job description for the Treatment Coordinator - Westrock Orthodontics position at Rock Dental Brands?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Treatment Coordinator (TC) at Westrock Orthodontics controls the new patient flow of the practice. The TC plays a vital role in customer relations and service. The Treatment coordinator's goal is to capture new patients and retain the existing patients through quality customer care. This is a position where you will be selling Orthodontic treatments and services to clients who have come into the clinic for treatment consultations. You must be an energetic individual with the ability to understand all aspects of the treatment plan and explain it to the patient.
Responsibilities
- Ensure the new patient/parent/guardian understands the treatment.
- Presents the fees for services and provides payment options to the client.
- Conveys a positive image of the practice.
Qualifications
- Must have the ability to work well with the public.
- Excellent verbal and written communication skills are required.
- Excellent attention to detail
- Ability to multitask.
- Must have the drive to succeed in sales and to meet goals
- Excellent time management skills
Qualities needed to be successful in this role
Someone with exceptional customer service skills, computer literacy, works independently and anticipates team and doctor needs. Overall, someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.
Total Rewards: You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following:
- Support you Professionally: Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients.
- Support your Health & Well-being: flexible health and insurance options, including an Employee Assistance Program, and complimentary orthodontic treatments that help you and your family stay on track.
- Life Balance: Paid time off and holiday pay.
- Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.
