What are the responsibilities and job description for the Member Service Representative position at Rock Energy Cooperative?
Member Service Representative
Rock Energy Cooperative
South Beloit, IL
Rock Energy Cooperative is looking for a Member Service Representative to work in South Beloit, IL. The hours of operation are 7:30am-4:00pm, Monday through Friday. Pay range: $20.00 - $25.00 per hour based on skills and experience. REC provides comprehensive medical, prescription and dental benefits at 85 /15 employee split, a 401K with an employer contribution of 4% and a employer funded pension plan. Apply today to join this friendly, fast-paced team! Due to job duties that fall under federal PHMSA regulations, this position is subject to random drug screenings.
Essential Functions
- Proficiently answer incoming calls, provide member support, and direct calls to other departments as needed
- Assist with member billing needs including transfers of service and general account questions
- Collaborate and clearly communicate with other departments
- Provides a positive member experience with fair, friendly and courteous service
- Apply payments accurately to accounts, have strong money handling skills and accurately balance drawers daily
- Regular daily in-person attendance is required
- Strong work ethic
- Possess strong time management and problem-solving skills
- Attention to detail is a must
- Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
- Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed
Qualifications
- Consistently dependable
- Conscientious
- Friendly positive attitude
- Currently have and must continue to maintain a valid driver’s license
- Have reliable transportation to and from work and other sites as referenced above.
- Must pass pre-employment drug screening and physical.
Knowledge Skills and Abilities
- Proficient in Microsoft Windows (Teams, Outlook, Word, Excel, SharePoint)
- Ability to quickly learn new software programs
- Bi-lingual in Spanish preferred
- Basic math skills
- Ability to navigate multiple software interfaces simultaneously
- Ability to multi-task
- Knowledge and ability to use office equipment
- Ability to professionally communicate verbally, non-verbally and in writing
Experience
- 2 years’ experience in customer service
- Experience using Microsoft Windows
- 6 months’ experience working in an office environment preferred
Education
- High School Diploma or Equivalent required
Schedule
- This is an in-person position
- Monday – Friday – Excluding some holidays
- 7:30 am – 4:00 pm
** Pre-employment drug-testing and physical required
Position Location: South Beloit, Illinois
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $20 - $25