What are the responsibilities and job description for the Senior Systems Engineer position at Rock Family of Companies?
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
As a Senior Systems Engineer, you’ll be responsible for building and integrating server infrastructure as well as ensuring the stability, integrity, and efficient operation of the information systems that support core organizational functions.
About the Role
Implementation, monitoring, and maintaining infrastructure on premises and in the cloud; systems include Exchange, Email Security, Active Directory, Entra ID (Azure Active Directory), and PKI
Ensure all infrastructure components meet proper performance and capacity
standards (scalability)
Utilize enterprise tools to manage, monitor and secure large enterprise data center environments
Provide technical expertise and support for troubleshooting and resolving issues related to Exchange, Email Security, Active Directory, Entra ID (AzureActive Directory), and PKI
Troubleshoot server and network-related problems and quickly resolve issues
Seek out automation opportunities to build consistency and quality with speed
Research and implement new technologies
Provide tier 3 support for Help Desk / Desktop personnel
Participate in an on-call rotation and respond to after-hours escalations
Troubleshoot production issues and analyze failures to minimize outages and interruptions
Conduct training and knowledge sharing sessions to educate IT teams and end-users on new cloud- Exchange, Email Security, Active Directory, Entra ID (Azure Active Directory), and PKI
Stay current with industry trends and best practices related to Exchange, Entra ID, Active Directory, Microsoft 365
Collaborate with vendors and external partners as needed to support migration and ongoing operations
About You
Bachelor’s degree in computer science or similar technical subjects or at least 3 years of related work experience
Proficiency in scripting languages (eg, PowerShell) for automation and configuration management tasks
Expertise in designing, implementing, and managing Exchange, Entra ID, M365 Global Administration, Active Directory, and PKI services
Working knowledge of GPOs, AD Sites, Replication Topology, and native AD troubleshooting tools
Proven experience with server class hardware and Windows server operating systems
Proficiency with enterprise-level administration of network services such as DNS, TCP / IP, DHCP and troubleshooting
Experience with integration of applications with Active Directory via LDAP and Kerberos for authentication and authorization
Experience with identity federation, single sign-on (SSO), and multi-factor authentication (MFA) solutions
Ability to participate in deep architectural discussions to ensure solutions are designed for successful deployment, security, and high availability
Experience with designing and maintaining the customer-facing and corporate data center technologies
Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment
Experience with taking projects from initial concept through planning and implementation
Technical certifications (MTA, MCSA, MCITP, MCSE, AZ900 etc.)
Comfort with mentoring systems engineers on technology or skills for which you're the subject matter expert
Ability to architect, design and implement a system fully from concept to implementation
What You’ll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put : We’ve got your back. Check out our full list of Benefits and Perks () .
About Us
We’re a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and / or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com .
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and / or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.
