What are the responsibilities and job description for the Automotive Service Advisor position at Rock Hill Ford?
Rock Hill Ford is looking for an Automotive Service Advisor to join our growing team!
Rock Hill Ford is the premier Ford Dealership in Rock Hill, South Carolina.
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
Pay Range: $80,000 - $100,000/year based on experience and performance
What we offer:
- Paid Training
- Free Health Insurance option Available
- HSA company match contribution
- Dental, and Vision Insurance
- Short and Long Term Disability Insurance
- 401k options available
- Paid Vacations and Holiday Pay
- Employee appreciation celebrations
- Career advancement opportunities, promote from within
- Employee Discounts on products and services
- Family owned and operated
- Long term job security
- Competitive pay and bonus structure
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
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Ensure the daily inventory of technicians' time is consistently sold to service customers
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Distribute work between technicians efficiently
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Answer technical questions about vehicle problems, warranties, services, and repairs
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Maintain Customer Success Index at or above company standards
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Reinforces company policies and adheres to company standards
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Encourages compliance with applicable laws and regulations
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Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Previous Service Advisor experience a must
- Ford and CDK experience preferred
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
Salary : $80,000 - $100,000