What are the responsibilities and job description for the Service Advisor position at Rock Honda?
Dealership:
L0462 Rock HondaRock Honda Fontana
Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!
Lithia & Driveway (NYSE: LAD), a Fortune 150 Company (#140 - 2024), is the #1 Automotive Group in the country with over 330 dealerships nationwide!
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Qualifications:
- Previous Honda Service Advisor experience, preferred.
- Prior experience as an automotive technician a plus.
The estimated annual earning range for this position is $66,000.00 - $114,000.00, which includes commissions on Individual Sales, Individual Gross Profit and/or bonus opportunities such as Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours.
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
