What are the responsibilities and job description for the Inside Sales and Technical Support position at Rock Krawler Suspension?
Job Title: Inside Sales & Tech Support
Location: 881 Old Albany Shaker Rd, Latham NY 12110
Salary: $40,000/year Aggressive Commission Structure
About Rock Krawler Suspension: Rock Krawler Suspension is a leading manufacturer of high-performance suspension systems for off-road enthusiasts. We pride ourselves on delivering premium, innovative products that elevate off-road experiences. We are seeking a highly motivated and knowledgeable Inside Sales & Tech Support Representative to join our team.
Job Description: As an Inside Sales & Tech Support Representative at Rock Krawler Suspension, you will play a key role in driving revenue growth while providing top-notch technical support to our customers. This dual-role position requires a balance of excellent sales skills and technical knowledge to guide customers through product selection, installation processes, and troubleshooting.
Key Responsibilities:
- Inside Sales:
- Develop and maintain relationships with current and potential customers.
- Respond to inbound sales inquiries and follow up with leads.
- Educate customers on product features and benefits to match their needs with the appropriate suspension systems and accessories.
- Assist customers in making informed decisions and help close sales via phone, email, and online platforms.
- Meet or exceed monthly sales targets, earning commissions based on performance.
- Technical Support:
- Provide expert guidance and support to customers with technical questions regarding suspension systems, installation, and product compatibility.
- Troubleshoot customer issues and provide effective solutions to ensure product satisfaction.
- Create and update documentation, FAQs, and resources to assist customers in the future.
- Work closely with the engineering and production teams to resolve complex technical inquiries.
Qualifications:
- Proven experience in sales, preferably in the automotive, off-road, or aftermarket parts industry.
- Strong understanding of suspension systems and off-road vehicles (or the ability to quickly learn).
- Excellent communication skills, both written and verbal.
- Ability to multi-task in a fast-paced environment and manage competing priorities.
- Customer-focused with a problem-solving mindset.
- Strong organizational and time management skills.
- Experience with CRM tools and general office software.
Compensation:
- Base Salary: $40,000 per year
- Commission: Aggressive commission structure based on individual sales performance.
Why Rock Krawler Suspension?
- Opportunity to work with cutting-edge products in the off-road industry.
- Be a key player in a growing company that values teamwork, innovation, and customer satisfaction.
- Competitive base salary with significant earning potential through commissions.
If you are a driven individual with a passion for off-road products and providing exceptional customer service, we'd love to hear from you!
Job Type: Full-time
Pay: From $40,000.00 per year
Schedule:
- 8 hour shift
Work Location: In person
Salary : $40,000