Job Description
Job Description
Description :
The sales team plays a vital role in generating revenue and building strong customer relationships.
Customer Relationship Management :
- Develop and maintain positive relationships with existing and potential customers, including landscape contractors, construction companies, and individual homeowners.
- This may involve :
- Identifying and qualifying potential customers based on their landscaping or construction needs.
- Effectively communicating the benefits and applications of different rock products offered by the company (gravel, pebbles, etc.).
- Providing quotes and pricing based on customer requirements and current market rates.
- Conducting site visits to understand customer project needs and recommend suitable rock products and quantities.
- Following up with customers after sales to ensure satisfaction and address any concerns.
Sales and Order Management :
Work collaboratively with the dispatch team to ensure timely order fulfillment and efficient delivery of rock products to customers.This may involve :Taking customer orders accurately and processing them efficiently within the company's sales and dispatch software.Communicating order details (type, quantity, delivery schedule) to the dispatch team for scheduling truck movements and loading.Following up on order status and keeping customers informed about delivery timelines.Identifying opportunities for upselling or cross-selling complementary rock products based on customer needs.Market Research and Analysis :
Stay informed about current market trends in the landscaping and construction industries.This may involve :Researching competitor pricing and product offerings.Identifying potential new customer segments or markets for the company's rock products.Analyzing sales data to understand customer preferences and buying patterns.Providing insights and recommendations to improve sales strategies and product offerings.Pricing and Negotiation :
Develop and maintain competitive pricing strategies for the company's rock products while considering market trends, production costs, and profit margins.Negotiate pricing and contract terms with customers to achieve mutually beneficial agreements.Sales Reporting and Performance :
Maintain accurate records of sales activities, customer interactions, and order details.Generate reports on sales performance, including volume of products sold, revenue generated, and customer acquisition costs.Analyze sales data to identify areas for improvement and develop strategies to increase sales and market share.Additional Skills :
Strong communication and interpersonal skills to build rapport with customers and effectively explain product features and benefits.Excellent negotiation and persuasion skills to close sales deals with customers.Proficiency in sales software and customer relationship management (CRM) tools.Understanding of the landscaping and construction industries and the various applications of rock products.Ability to work independently, manage time effectively, and meet sales targets.Overall, the sales team plays a key role in driving revenue and building strong customer relationships. They are effective communicators, understand customer needs, negotiate effectively, and contribute to the overall success of the company by generating sales and promoting its rock products.
Requirements :
The sales team is crucial for revenue generation and customer relationship management. Key responsibilities include :
Customer Relationship Management : Building and maintaining relationships with customers (landscape contractors, construction companies, homeowners) by identifying needs, recommending products (gravel, pebbles, etc.), providing quotes, conducting site visits, and ensuring satisfaction.Sales & Order Management : Collaborating with dispatch to ensure timely order fulfillment. This involves processing orders, communicating details to dispatch, tracking orders, and identifying upselling / cross-selling opportunities.Market Research & Analysis : Staying informed about market trends, researching competitors, identifying new customer segments, and analyzing sales data.Pricing & Negotiation : Developing pricing strategies and negotiating contracts with customers.Sales Reporting & Performance : Maintaining sales records, generating performance reports, and analyzing data to improve sales strategies.Required Skills :
Strong communication and interpersonal skillsNegotiation and persuasion skillsProficiency in sales software / CRM toolsUnderstanding of landscaping / construction industries and rock product applicationsAbility to work independently, manage time, and meet sales targetsValid Driver's License
