What are the responsibilities and job description for the Floor Staff position at Rock Spot Climbing?

Floor Staff

The Floor Staff at Rock Spot Climbing are responsible for delivering outstanding customer service to members and guests. Floor Staff also are responsible for ensuring a safe and fun environment for our customers through instruction and group facilitation. They complete these duties under the supervision of a shift supervisor.

Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.

Roles and Responsibilities

First Class Customer Service - Make customers of all levels of experience feel welcome.
High Quality Instruction - Provide orientations, belay instruction, and belay services for members and guests.
Safety Evaluation - Monitor the climbing floor for potential safety hazards and regularly evaluate customer belay skills.
Meticulous Maintenance - Maintain the quality of the climbing product by performing necessary route maintenance tasks as needed.
Constant Cleaning - Maintain a welcoming environment by cleaning customer and staff focused areas throughout your shifts.

Qualifications and Skills
We are looking for

High school Diploma or equivalent preferred
Punctual and reliable
Previous indoor rock climbing and belaying experience
Safety conscious
Previous experience working with children
Customer service and sales experience
Outgoing, friendly personality

Physical Requirements
Must be able to lift and move up to 50lbs

Rock Spot Climbing Mission Statement:
At Rock Spot Climbing we provide a positive climbing experience for all.

Rock Spot Climbing Core Values