What are the responsibilities and job description for the Gym Manager position at Rock Spot Climbing?
Job Purpose
The Gym Manager at Rock Spot Climbing Wallingford is in charge of the day-to-day operations of the facility, as well as overseeing all gym staff, retail, food, beverage, and social media.They are responsible for hiring, training and coaching a team of enthusiastic employees who align with Rock Spot’s 5 core values and are excited to provide great customer experiences. The Gym Manager leads the local management team under the supervision of the District Manager.
Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.
Roles and Responsibilities
The Gym Manager at Rock Spot Climbing Wallingford is in charge of the day-to-day operations of the facility, as well as overseeing all gym staff, retail, food, beverage, and social media.They are responsible for hiring, training and coaching a team of enthusiastic employees who align with Rock Spot’s 5 core values and are excited to provide great customer experiences. The Gym Manager leads the local management team under the supervision of the District Manager.
Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.
Roles and Responsibilities
- First Class Customer Service - Perform all duties associated with running the gym, including opening/closing procedures, POS interactions and basic instruction.
- Quality Coaching - Hire, train, and maintain a team of staff with a focus on continuous growth and learning.
- Superior Sales - Manage a team that strives to meet and exceed local sales goals by matching guests with the products we offer that best meet their needs.
- Data Driven Management - Use various reports to analyze individual and team performance with an eye to consistent improvement.
- Fantastic Follow Up - Help members answer questions, retrieve documents, and collect outstanding balances as necessary.
- Facility Management - Use organizational tools to schedule inspections, cleaning and maintenance tasks.
- Cultivate Quality Programming - Be accountable for programs, groups and events at the facility through the management of a full time Program Manager.
- Administrative Excellence - Use multiple administrative tools to create weekly staff schedules, oversee accounts receivable, maintain register drawers and prepare weekly deposits.
- Masterful Marketing - Produce and schedule social media posts and in gym signage.
- Retail Excellence - Inventory and maintain the retail store with an eye towards presentation, and education of staff and customers.
Qualifications and Skills
- We are looking for a skilled manager with a commitment to the long term growth of their team members and their local community.
Bachelor’s Degree
- Previous management experience with employees
- Experience with employee scheduling
- Ability to supervise
- Ability to work nights/weekends
- Ability to enforce rules and regulations
- Ability to handle money
- Ability to communicate effectively with corporate management team
- Punctual and reliable
- Customer service experience
- Basic computer skills
Physical Requirements
- Must be able to lift and move up to 50lbs
Rock Spot Climbing Mission Statement:
- At Rock Spot Climbing we provide a positive climbing experience for all.
Rock Spot Climbing Core Values
- Promote Climbing to All Ages, All Abilities
- Create Outstanding Customer Experiences
- Build Relationships, Make Connections
- Strive For Excellence
- Succeed as a Team
