Workforce Development Administrative Coordinator

Position Title: Workforce Development Administrative Coordinator
Department: Early College and Technical Programs (ECT)
Division: Industry Development (IND)
Employee Status: Full-time
Type: Professional Staff Association (PSA)
Grade: K
Salary: ($50,775-$51,775 annually)
FLSA: Exempt (salaried)
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Reporting Relationships
Reports to: Dean of Workforce Development
Supervision Exercised: Supervision may be exercised over student workers

Job Summary
Under the Dean of Workforce Development, the Workforce Development Administrative Coordinator plays a crucial role encompasses data management, student recruitment, retention, career advising, and onboarding. A significant focus is on enhancing the truck driver training program through detailed coordination and administration. The coordinator also builds strong relationships across departments, contributing to an inclusive educational environment and program success. This position requires exceptional organizational skills, the ability to effectively manage multiple responsibilities, and a dedication to fostering student engagement and program excellence.

Essential Duties and Responsibilities

Program Coordination and Support

• Serve as the administrative coordinator for various Workforce Development programs, including Truck Driver Training, CNC Machining, Tech Works, Collision Repair, and others, overseeing all associated administrative tasks.
• Coordinate recruitment, registration, orientation, career counseling, and payment processing for the programs.
• Act as the primary contact for specific programs such as truck driver training and non-credit CNC, handling student inquiries, coordinating registration meetings, and managing student files.
• Collaborate with instructors within the Workforce Development Department to address both student needs and program requirements, supporting the development and implementation of policies and procedures for workforce development programs.
• Support program expansion initiatives, including coordination of new Workforce Development programs.

Student Retention and Engagement

• Develop and implement creative and business-oriented retention strategies to engage students across three key phases of their lifecycle: pre-arrival (Prospective), enrollment to graduation, and post-graduation professional career.
• Regularly monitor each student's activities within a given caseload through the college's CRM software, including class attendance, policy compliance, and assignment completion.
• Conduct regular meetings with students, promptly intervening if absences or missed appointments occur, and recommend tutoring for those falling behind.
• Assess students' life situations to identify barriers to success, connecting them with appropriate programs, agencies, and internal and external services for support, and continuously evaluate the effectiveness of these interventions.

Relationship Building and Reporting

• Foster positive relationships with students, program instructors, and other departments to create a supportive educational environment.
• Develop a comprehensive reporting method for all students, including current, prospective, and alumni, to track progress and outcomes effectively.
• Track key data metrics for the Workforce Development Department

Outreach and Committee Participation

• Participate in recruitment and outreach efforts for non-credit programs as needed, enhancing program visibility and student enrollment.
• Serve on Rock Valley College (RVC) committees as required, contributing to broader college initiatives and governance.
• Perform other duties as assigned to support the department and college initiatives, demonstrating flexibility and a commitment to the college's mission.
• Assist in the development of pathways between non-credit and credit courses.
• Assist in managing existing grants, identifying, and pursuing new funding opportunities.
• Coordinate advisory board meetings and sustain strong industry partnerships.

Knowledge, Skills, and Abilities
· Confidentiality: Demonstrated ability to maintain confidentiality and handle sensitive information with discretion is required. This skill is pivotal in fostering trust and privacy in all interactions.
· Student Advisory and Engagement Experience: Proven experience in advising students and working with a wide range of student populations is preferred. A deep understanding of the college experience, coupled with strong problem-solving skills, is essential for developing action plans to address student issues. The capacity to offer compassionate and empathetic counsel and advice, emphasizing the value of adaptability and personalized student engagement, is crucial.
· Independent Problem-Solving and Judgment: Must possess strong independent judgment skills to effectively solve problems. The ability to use independent judgment is essential for making informed decisions and solving problems autonomously, reflecting a critical competency for navigating the complexities of the role.
· Cultural Competence and Communication: Exceptional interpersonal skills are required, with the ability to communicate effectively and sensitively with a diverse range of individuals. Demonstrating cultural sensitivity and inclusiveness is vital for engaging effectively with the entire student body and the broader educational community.
· Organizational Precision and Efficiency: Must be highly detail-oriented, with a strong focus on accuracy, data management, and the exceptional ability to maintain accurate and organized records. Excellent organizational skills are required, enabling the efficient management of tasks, priorities, and resources, underscoring the importance of organizational efficiency in the role.
· Technical Proficiency: Proficiency in Microsoft Office suite is required, ensuring the ability to manage tasks and communicate effectively in a digital environment. Must be able to communicate in both one-to one discussion and small and large group presentation settings. Must have ability to effectively communicate both oral and in writing.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions with or without accommodations.

Minimum Qualifications:

• Bachelor’s degree
• 2 years’ experience working on data management, student recruitment, retention, career advising, and or onboarding
• Proficient in Microsoft Office suite is required

Preferred Qualifications:

• Bachelor’s degree in counseling, social science (e.g., sociology, psychology, humanities), or a closely related field is strongly preferred.
• Experience with cross-cultural awareness and work with a variety of student populations preferred
• Experience in collegiate and academic affairs preferred
• Bilingual is preferred