POSITION OVERVIEW

PRIMARY RESPONSIBILITIES

• Conduct regular audits and assessments of behavioral health services.
• Review documentation and records for accuracy and compliance with regulations and policies.
• Identify areas for improvement and implement corrective actions in collaboration with staff.
• Ensure compliance with DHS 83 and all relevant local, state, and federal regulations.
• Maintain compliance with consumer rights, ensuring individuals are free from restraints and abuse.
• Promptly report any incidents or evidence of consumer abuse or rights violations to the Program Director and administrative staff.

• Provide individualized attention that promotes consumers' highest practical physical, mental, and psychosocial well-being.
• Assist with developing, reviewing, and implementing consumer care plans.
• Observe consumers for changes in condition or behavior and promptly report to the Program Director and RN.
• Provide medication management and administration training to consumers individually and in group settings while ensuring policy compliance.
• Assist the RN with medication workflows to ensure compliance with Chapter 34 & 83 standards.
• Escort and assist consumers with appointments and daily activities as required.
• Respond to consumer requests for assistance promptly and courteously.
• Ensure the safety, privacy, dignity, and comfort of consumers during service delivery.
• Protect personal belongings of consumers, including eyeglasses, hearing aids, and clothing. Promptly report and assist in locating missing items.

• Coordinate with the training department to facilitate staff development programs.
• Provide ongoing coaching and mentorship to enhance team members' skills and adherence to best practices.
• Lead by example by working shifts alongside staff and modeling professional behavior.
• Assist in orienting new staff and consumers to the facility and procedures.
• Ensure that all required staff training is completed in accordance with policy.

• Collect, analyze, and report on patient outcomes, service quality, and compliance metrics.
• Present quality assurance findings and recommendations to management.
• Utilize data to identify trends and areas for improvement.

• Work closely with clinical staff, management, and interdisciplinary teams to foster a culture of quality and safety.
• Communicate quality assurance initiatives and expectations effectively.
• Participate in team meetings to discuss service improvements and patient care strategies.
• Follow up appropriately with supervisors, co-workers, and consumers regarding reported complaints, problems, and concerns.

• Gather feedback from clients and families regarding their experiences and satisfaction with services.
• Address concerns related to care quality and collaborate with staff to resolve issues.
• Ensure positive interactions with consumers, family members, and guests.

• Assist with administrative tasks to support department operations as directed.
• Maintain a safe, neat, and clean environment; report environmental deficiencies such as lighting or equipment issues.
• Support an atmosphere that promotes a homelike environment.
• Maintain an inventory of treatment supplies and request purchases as needed.
• Practice careful, efficient, and non-wasteful use of supplies and linens.
• Perform job responsibilities following prescribed safety and infection control procedures, including proper handwashing, glove use, and disposal of soiled materials.
• Cooperate and work collaboratively with all co-workers; plan and complete job duties with minimal supervisory direction, using appropriate judgment.

• Assist with special projects and department improvements as assigned by the Clinical & Program Director.

• Bachelor’s degree or equivalent experience in Behavioral Health, Psychology, Social Work, or a related field.
• Minimum 1 year in a behavioral health setting, with experience in quality assurance or compliance (preferred).

• Understanding of behavioral health regulations, best practices, and compliance standards.
• Strong analytical and data interpretation skills.
• Excellent communication, mentoring, and teamwork abilities.
• Proficiency in Microsoft Office Suite.

• Successfully complete state and federal background checks.
• Possess a valid driver’s license with a good driving record.
• Successfully pass a pre-employment physical, urine drug test, and TB test.