Bilingual Front Desk Receptionist/Assistant - Spanish Required

The receptionist is responsible for welcoming and providing exemplary customer service to all our incoming patients at Rockaway Chiropractic/Nexus Chiropractic. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration. Visit our website at www.rockawaychirony.com

Essential Functions/Responsibilities

• Greeting and providing courteous assistance to patients and visitors.
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Updating and maintaining patient records with attention to detail and confidentiality
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Managing cash transactions and co-payments with precision and accountability.
• Providing outstanding customer service to every patient
• Informing the manager promptly of any patient inquiries, office incidents, or other relevant matters requiring attention
• Ensuring the protection of patient confidential information in compliance with HIPAA regulations.
• Providing translation services from Spanish to English and vice versa as needed, ensuring clear communication and understanding between patients and staff.
• The Employee shall also be adaptable and proactive in assisting with additional tasks as directed by the Employer, contributing to the smooth operation of the front desk and overall office environment.

Qualifications

• A High School Degree or GED
• FLUENT IN SPANISH
• Must get notary public license within the first 3 months
• Happy, welcoming, and can-do attitude with patients and coworkers
• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented and a team player
• Computer Proficiency
• Flexible/adaptable nature to work in a continuously evolving environment
• Passion for helping others in a healthcare environment
• Ability to effectively interact with physicians, patients and other staff members

Physical Requirements:

• Ability to sit and stand for periods of time. Heavy computer use required.

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• No weekends

Language:

• Spanish (Required)

Ability to Commute:

• Queens Village, NY 11429 (Required)

Work Location: In person

Salary : $18 - $20