What are the responsibilities and job description for the Studio Sales Manager RockBox Fitness position at RockBox Fitness Colorado Springs?
Job Title: Studio Manager / Sales Manager
Job Overview:
Seeking a dedicated Studio General Manager to drive sales and oversee daily operations at RockBox Fitness in Colorado Springs, Colorado. The ideal candidate will have a passion for fitness, a strong background in relationship-based sales, and the ability to successfully manage a sales team.
Duties:
SALES & MARKETING
- Achieve studio profitability and growth targets through strategic, relationship-based selling
- Generate new customer prospects for the studio through referrals, business to business networking, and events
- Lead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staff
- Schedule/participate in marketing partnerships and event development to drive new lead traffic
- Utilize social media platforms to engage with and generate new leads
CUSTOMER SERVICE & MEMBER EXPERIENCE
- Ensure all members have a high-quality experience in the studio leading to high customer satisfaction and loyalty
- Address and resolve customer service issues
- Design activities to promote member engagement
- Monitor and implement tactics to minimize member attrition
MANAGEMENT & OPERATIONS
- Ensure the day-to-day operations of the studio run smoothly
- Recruit, hire, train, supervise, coach, and mentor studio staff for high performance in a relationship-based boutique fitness environment
- Lead monthly staff meetings
- Participate in franchise company-wide meetings and trainings
Other duties as assigned
QUALIFICATIONS:
- 2 years of fitness sales or other sales experience
- Proven experience in generating and following up on leads
- Confident in training front desk staff in sales, and providing ongoing coaching and team communications
- Ability to manage and drive all revenue streams: memberships, merchandise and supplements
- Strong customer service skills
- Ability to excel in a fast changing, diverse environment
- Ability to recognize areas of improvement and make changes, using good judgement
- Must have excellent communication and strong interpersonal skills in person, on the telephone, and via email; solid grammar and written communication skills
- Ability to prioritize and meet deadlines
- Highly organized, strong attention to detail and accuracy
- Professional, punctual, reliable, and neat
- Trustworthy and able to handle confidential information
- Ability to work harmoniously with co-workers, clients, and the general public
- Ability to always stay calm and act respectfully and professionally, even with customers who may become angry or raise their voices
- Proficient with computers and ability to quickly learn studio software
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Sales: 3 years (Required)
Work Location: In person
Salary : $22 - $26
