Residential Leasing Administrator

About Bedrock

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson's Site, Book Tower, City Modern, Tower City Center and the May Company Building.

Bedrock's projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit bedrockdetroit.com, bedrockdetroit.com/careers/, and engage with us on Facebook, Instagram, Twitter and LinkedIn.

Position Summary

The Residential Leasing Administrator plays a key role in supporting the leasing function within the Residential Property Management team. This position provides administrative assistance, with prospect intake and response and helps ensure an efficient leasing process. The ideal candidate is highly organized, detail-oriented, and committed to delivering excellent service to prospects, residents, and stakeholders while ensuring compliance with company policies and industry regulations

Essential Funtions

• Support the management of the daily prospect queue (listen to calls, sort, and assign to Leasing Associates) utilizing our Client Relationship Management software system
• Prepare weekly leasing report, present to leadership for approval and timely distribute to stakeholders.
• Coordinates resources and assists team members to ensure an efficient and effective leasing process for new residents.
• Support the review incoming lease applications and assist with the verification process.
• Provides administrative support to Property Management Leasing team members, as needed
• Ensures adherence to all housing program compliance matters, including, but not limited to, resident selection criteria, accurate waitlist management, income eligibility, and recertification for applicable communities
• Assist leasing team with marketing initiatives, market studies, virtual tours, leasing specials, and ILS (Internet Listing Service) connections.
• Maintains thorough meeting notes and awareness of project deadlines, and status, as well as provides support in completion as directed
• Prepares, stocks, and distributes leasing materials to leasing associates for tours and events
• Reviews incoming lease applications and assists with the verification process
• Assists with the administration of resident leases in compliance with lease provisions and landlord-tenant best practices
• Completes general administrative duties, such as answering phones, scheduling appointments, taking messages, and filing
• Keeps in close communication with internal business partners, namely: Property Management, Marketing, Finance, Asset Management, Legal, and contracted teams as applicable for ongoing relevant projects
• Assists in ensuring accurate leasing activity, availability, and occupancy records and update appropriate reports as requested
• Complies with federal and state Fair Housing laws
• Ensures policy manual is complete and up to date quarterly
• Creates and Updates Visio and updates flowcharts as needed
• All other duties as assigned
  
  

Position Requirements

• High school diploma or GED, or Vocational degree (required)
• Associate degree in business administration or similar field (preferred)
• Minimum of 2 years previous property management experience in either single-family or multi-family rental industry
• Valid Michigan Drivers' license
  
  

Position Qualifications

• Able to problem-solve at a basic level
• Able to perform tasks within established procedures
• Attend to details
• Communicate verbally and in writing
• Initiate tasks and multi-tasks
• Analyze situations to determine the best course of action
• Communicate effectively with relevant stakeholders, internal and external, from a variety of backgrounds
• Plans, coordinates, follows- through, and organizes work projects to ensure efficiency
• Consistently demonstrate a genuine 'spirit to serve' all prospects, residents, and stakeholders
• Respond with a sense of urgency to all phone and internet leads
• Ability to organize and prioritize a busy workload, work well under pressure, and switch gears quickly
• Available to work a flexible schedule, including occasional evenings and weekends.
• Bilingual in English and Spanish preferred
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Bedrock is an equal-opportunity employer.