What are the responsibilities and job description for the Associate Lifecycle Manager position at Rocket Loans?
As an Associate Lifecycle Manager, you’ll help to develop customer journeys that are focused on activation, engagement and retention. They support email and SMS campaign strategy, creative development and testing roadmaps.
About the Role
- Design, develop or modify software and/or software systems by using various programming languages depending on the need of the product and also taking the service architecture into consideration
- Modify existing software to fix errors, improve the overall quality and functionality or update integrations with other software
- Analyze user needs to determine how software should be built or if existing software should be modified
- Develop and/or perform software automated testing procedures, solutions, and frameworks to ensure software functions as needed
- Translate business requirements and specifications into usable and scalable software
- Process and understand capabilities and limitations of data outputs from the software
- Understand and assist with technical infrastructure of an application or system
- Troubleshoot performance issues
- Lead design and code reviews
- Lead delivery estimates
- Determine and execute the software deployment process
- Anticipate and communicate blockers, delays and cost ballooning within the team’s projects before they require escalation
- Ensure expectations with the team and external stakeholders are clarified between all parties involved
- Mentor other software engineers
- Look for security vulnerabilities in coding
- Participate in discussions about the team’s future vision and strategy
About You
Minimum Qualifications
- Bachelor’s degree in business administration, marketing, communications or a related field
- 2 years of experience in marketing, focusing on email and/or customer relationship management (CRM)
- Previous experience in running A/B tests and analyzing performance metrics
- Familiarity of Salesforce Marketing Cloud or comparable martech CRM tools
- Strong communication and organizational skills
- Understanding of CAN-SPAM, SMS compliance / TCPA laws and email security sending protocols
Preferred Qualifications
- Experience with FinTech or Financial Service industry products
- Experience using Project Management tools
- Analytical skills
- Understanding of email marketing, SMS, push notifications and direct mail
- Experience with audience segmentation and data analysis
What You’ll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About Us
Headquartered in Detroit, Rocket Loans was established to create the most simple, rocket fast personal loan process. We assembled a top-notch team of individuals combining new, passionate team members with some of the best veterans from Rocket Mortgage to create the most user-friendly lending platform in the world. We have given it our best to create an experience that is best-of-breed in the personal loan industry and commit even more to continuously improving it. At Rocket Loans, you’ll build a career that helps you achieve your professional goals while helping clients get the loans they need to reach their financial goals. We’re looking for innovators and those unafraid to disrupt the status -quo. With an inclusive culture and opportunities to make a positive impact, we’re here to help you foster your career growth.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com.
