What are the responsibilities and job description for the Systems Engineer - Site Reliability position at Rocket Mortgage?
In this role, you’ll be part of our Platform Engineering team, focused on enhancing the reliability and performance of our Linux-based systems while extending your expertise across various other operating systems and cloud infrastructure technologies. A typical day would involve proactive troubleshooting, automating operations, enhancing system observability, and collaborating with cross-functional teams to uphold and advance our technology stack's health and efficiency.
About The Role
Minimum Qualifications
Deep knowledge of Linux-based operating systems (Red Hat Enterprise Linux, CentOS, Rocky, Alma, SUSE, Ubuntu, Debian).
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About Us
Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com.
About The Role
- System Reliability and Incident Management: Monitor system performance metrics and logs to preemptively identify and resolve issues. Engage in real-time troubleshooting of connections between databases and web servers, ensuring high availability and minimal downtime.
- Infrastructure as Code (IaC): Develop, maintain, and evaluate automation scripts and playbooks for common infrastructure patterns and standards using Terraform, and custom scripts to ensure consistent and repeatable environments.
- Observability and Monitoring: Implement and maintain monitoring solutions that provide insights into system health and performance. Leverage tools like Dynatrace and Splunk to create actionable alerts and dashboards.
- Performance and Security: Regularly assess and tune the performance of Linux and other operating systems, ensuring secure configurations, and managing vulnerabilities to protect against threats.
- Collaboration and Advocacy: Work closely with application development teams and other stakeholders to support and deploy new technologies that align with business goals. Champion best practices and contribute to technology strategy discussions.
- Documentation and Knowledge Sharing: Produce high-quality documentation detailing the configuration, operation, and troubleshooting of supported systems and software. Share knowledge with team members on best practices.
- On-call Support: Participate in an on-call rotation to ensure that our critical systems function reliably around the clock
Minimum Qualifications
- Configuration and management
- Security
- Performance tuning/monitoring
- Troubleshooting.
- Proficiency in scripting and automation with Ansible, Bash, or other languages like Python, Terraform or PowerShell.
- Thorough understanding of computer networking (DHCP, DNS, HTTP, TCP/UDP, IPv4/IPv6, OSI model) and load balancing.
- Understands client-server architecture with relation to web/app servers, databases, load balancers, and other infrastructure platforms.
- Experience working in Amazon Web Services (AWS), Azure, or Google Cloud Platform (GCP).
- Prior experience working in a customer-facing role and/or helpdesk.
- Working knowledge of any of the following: VMware, Redis and/or other caching technologies, Splunk, Azure DevOps, Active Directory, PowerBI, Dynatrace, ServiceNow, or PagerDuty.
- Knowledge of agile development and delivery processes.
- Experience working with a continuous integration/continuous deployment (CI/CD) platform like CircleCI, Jenkins, Octopus Deploy, or GitHub Actions. Alternatively, experience with a job scheduling/orchestration platform like Rundeck or Tidal.
- Working knowledge of other operating systems and platforms like Windows Server.
- Background in deploying and managing container orchestration platforms like Kubernetes/Docker/ECS etc
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About Us
Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com.
