What are the responsibilities and job description for the Customer Service Specialist position at Rocket Pest Control?
Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!
Our Mission is to protect customer's homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.
Job Type
Full-Time : Non-Exempt
Work Week | Work Hours
Monday - Friday | Call Center Operations Hours : 7 : 30am - 6 : 00pm
Specialties / Licenses or Certifications
N / A
Our Position
Our Customer Service Specialist will provide world class customer service support by responding to customers' requests, courteously and professionally through a variety of channels, including phone, email, and live chat in addition to managing the billing process, managing billing discrepancies and collaborating with operations and finance to maintain compliance with billing guidelines to review delinquent accounts, contacting residential and commercial customers, and managing all collections efforts.
Your Rewards
- 8 Company-paid Holidays (Full-Time Only)
- 10 Days of Paid-Time Off (Full-Time Only)
- Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
- Medical, Dental, and Vision plans (Full-Time Only)
- Retirement Plans with Company match including 401k up to 5%
- Employee Assistance Programs
Your Responsibilities
Our Requirements
Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.
Benefits / perks listed above may vary depending on the nature of your employment with Rocket Pest.
The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)