Lead Service Professional

Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time: Non-Exempt

Work Week | Work Hours

Monday – Friday, occasional Saturdays | 7:00am – 5:00pm

Specialties / Licenses or Certifications

• Termite and Other Wood-Destroying Organisms (WDO) License or WDO Operator Certification
• General Household Pest (GHP) License
• Lawn & Ornamental (L&O) License
• Fumigation License
• Nuisance Wildlife Control Operators License, state specific

Our Position

Our Lawn Service Professionals will have a designated route where you will be responsible for fulfilling a daily production schedule, operating under limited supervision, arriving to customers in a timely basis, explaining the scope of services you will provide for them, and by implementing agronomic programs and solutions. Lawn Service Professional will conduct outside home and property inspections by identifying the different types of grasses, weeds, and plants correctly, diagnosing all current pest and lawn issues, examining the irrigation and mowing methods used by customers, and offer detailed plans on how to achieve healthy lawns through proper maintenance techniques and services.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

• Responsible to assist Service Manager in the training and development of Service Professionals, monitor production goals, provide tailored coaching and action plans to motivate team members, conduct service meetings, provide in-the-field leadership, and ensure that the customers receive exceptional customer service and have positive experiences with every interaction for Service Professionals assigned.
• Providing call-back or initial pest control services to residential and commercial customers including but not limited to inside and outside spray applications of pest control services, traps, gel baits, and other pest-related methods per the Integrated Pest Management process.
• Assisting and providing back-up to pest service professionals in completing their routes during paid time off or staffing shortages.
• Using auger to drill holes into ground for Sentricon stations and uses other tools to dig trenches for liquid termite applications, when applicable. Monitoring Sentricon or other bait stations at regular intervals.
• Providing steam, liquid treatments for bed bugs and/or heat treatment applications.
• Assisting with installing wildlife and pest traps, applies caulks or other supplies to fill in gaps/holes in the structure of the house, spays installation (TAP Insulation), uses a respirator and other construction methods to resolve issues.
• Assisting with moisture/vapor barriers in crawl spaces, where services are offered.
• Perform assigned duties on rooftops, in attics, in crawl spaces, and on ladders at least 40ft high, and can take pictures of effected areas and show them to the customer.
• Communicating effectively with customers before, during and after service delivery to assess and meet their needs.
• Continuously monitors infestation/rodent areas and pest application methods (i.e. baits, traps, etc.) after application and communicates progress to customers and operation managers.
• Continuously monitor lawn quality and fertilizing methods after application and communicate progress to customers and operation managers.
• Communicating with sales staff to meet client expectations.
• Participating in ongoing training programs to constantly improve upon skill level.
• Completing and submitting service-related paperwork in a timely and orderly fashion.
• Maintaining assigned service vehicle, equipment and tools in clean/good working condition.
• Adhering and abiding by all driving laws/company policies when operating company vehicles.
• Ability to read and understand product/PPE labels accurately to ensure that they are properly applied, stored and disposed of in compliance with State and Federal laws.
• Inspect properties for additional pest and/or lawn service needs to generate leads and/or proposals and close sales, if necessary.
• Participating in collections efforts.
• Additional projects as assigned.

Our Requirements

• Complete a minimum of High School diploma or equivalent.
• Position requires successful completion of 30-day initial training (classroom and field training) and earning minimum of two CEU’s annually.
• Ability to calculate basic math.
• Must have the ability to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift a minimum of 50lbs.
• Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence.
• Working in a constant state of alertness and safe manner.
• This is a safety-sensitive position; where a momentary lapse of concentration can result in serious injury, death, environmental consequences, or data breach.
• Must be able to work Saturdays.
• Must have valid driver license and be 18 years of age.
• Must be able to pass seven-year criminal background check.
• Must be able to pass a DOT physical, if working in the state of Georgia.
• Must be able to pass company drug screen and/or substance abuse testing.
• Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)