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Shift Leader- Ice Cream and Bubble Tea

Rocket Science Ice Cream
Fort Wayne, IN Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 5/29/2025

Job Summary:

Rocket Science Ice Cream is looking for a motivated and responsible Shift Lead to join our team! As a Shift Lead, you will oversee daily operations, support team members, and ensure excellent customer service. You will play a key role in maintaining efficiency, enforcing policies, and leading by example. If you're a natural leader with a passion for customer service and teamwork, we want you on our team!

Key Responsibilities:

  • Lead and support team members during shifts to ensure smooth operations.
  • Provide excellent customer service and handle escalated customer concerns.
  • Oversee cash handling, register operations, and accurate transactions.
  • Assist with training new team members and reinforcing company policies.
  • Ensure all orders are prepared correctly and efficiently.
  • Make, freeze, and serve ice cream, as well as prepare specialty drinks.
  • Maintain a clean and sanitary work environment by following health and safety guidelines.
  • Manage inventory, restock supplies, and report shortages to management.
  • Delegate tasks effectively to maintain efficiency during peak hours.
  • Open and close the store as needed, following proper procedures.
  • Foster a positive and productive work environment.

Qualifications:

  • Previous experience in food service, retail, or customer service preferred.
  • Leadership skills and ability to motivate a team.
  • Strong problem-solving abilities and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Basic math skills for handling cash and processing transactions.
  • Dependable, punctual, and able to work independently.

Schedule & Availability:

  • Must have flexible availability, including weekends and holidays.
  • Ability to work opening or closing shifts as needed.

Perks:

  • Competitive pay with opportunities for raises and advancement.
  • Employee discounts on ice cream and beverages.
  • Enjoy a free bubble tea or ice cream every shift.
  • Fun and friendly work environment.
  • Earn tips in addition to your hourly wage!

Join our leadership team and help us serve up out-of-this-world desserts!

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Expected hours: 30 – 40 per week

Shift:

  • Day shift
  • Evening shift

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Ability to Commute:

  • Fort Wayne, IN 46805 (Required)

Work Location: In person

Salary : $10 - $15

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