What are the responsibilities and job description for the Workplace Support Ambassador position at Rocket?
As a Workplace Support Ambassador, you’ll maintain a safe, clean, organized, functional and hospitable environment by providing hands-on support for the physical workspace and the people within.
About The Role
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About Us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com.
About The Role
- Create a positive experience for clients by addressing needs and answering questions with urgency
- Maintain functionality and appearance of the physical office by repairing furniture and equipment and replenishing supplies
- Assist office reorganization and special events through furniture and equipment moves
- Assist internal communication efforts by posting, delivering and removing signage
- Deliver and set up essential technology equipment such as monitors, PC hardware and keyboards
- Provide essential troubleshooting services for clients such as setting up multiple displays, screen sharing and Microsoft Teams functions
- Manage work order processes, coordinate site services vendors and schedule preventative maintenance
- Proactively identify and resolve issues and anticipate client needs
- Collaborate with the Facilities team, building maintenance, client-related projects and the Events team to provide facilities-related support where needed
- 2 years of experience in customer service, hospitality or a relevant field
- Experience finding solutions for clients and meeting client expectations
- Understanding of challenges associated with physical workspace planning
- Experience in delivering professional written and verbal communication
- Proficiency in the Microsoft Office suite
- Ability to work a flexible schedule, including into the evening or occasional weekends
- Experience with desktop computers, desk hardware installation and setup
- Basic experience with software troubleshooting
- Ability to push and maneuver heavy carts
- Ability to lift and carry 50 lbs. or more
- Valid driver's license
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About Us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com.
