Crisis Call Specialist

Rockford Center is searching for qualified, and experienced Admissions Call Specialist in our Admissions Department.

This opportunity has a Monday- Friday schedule, evening shift!

Rockford Center is a 138-bed mental health facility located in Newark, DE, providing easy access to a full complement of inpatient and partial behavioral health programs for children and adolescents, adults, and older adults. Rockford is the only child inpatient behavioral health facility in DE, offers an experienced and tenured senior management team, and serves New Castle County and northern Maryland.

Visit us online: https://rockfordcenter.com/

Position Summary:

In this rewarding roll you will assess and evaluate the needs of individuals in crisis and appropriately triage based on information gathered to the most appropriate service to meet their needs.

Key Responsibilities include:

• Complete face sheet and distribute to appropriate physicians/department when necessary, complete admissions procedures, including paperwork completion/distribution and data entry.
• Respond to incoming crisis calls within three rings. Document all calls on an intake sheet including any clinical information pertinent to the arrival of the client.
• Document call information into the computer system and process all incoming referrals.
• Assist to obtain patient signatures on all admissions within a 24-hour time frame.
• Maintain supplies required for the assessment referral center purposes.
• Consistently engages and interacts with our patients and their families by using the treatment principles of Trauma Responsive Care, as demonstrated by the following: 1. A basic recognition of the characteristic symptoms resulting from exposure to trauma, 2. Having an understanding of and sensitivity to the triggers of trauma and trauma re-enactment, 3. Incorporating relevant skill sets into daily interactions with patients and families, and 4. Participates in continuing education on Trauma Responsive Care and Recovery.

Benefits for an Admissions Call Specialist include:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300 Subsidiaries!
• Tuition Assistance

One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

Job Requirements:

• Bachelors in Social Work, Counselling, Behavioral Science, Human Services.
• Proficiency in operation of computer programs
• Ability to handle crisis calls is essential.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Medical Specialty:

• Addiction Medicine
• Psychiatry

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Admissions Call Specialist: 1 year (Required)
• Behavioral health: 1 year (Required)

Work Location: In person

Salary : $10