What are the responsibilities and job description for the Appointment Scheduler position at Rockford Gastroenterology, Assc., LTD?
Job Description
Job Description
Description : OVERALL SUMMARY :
The appointment scheduler is responsible for all office and outpatient scheduling with an emphasis on thorough follow-through.
DUTIES AND RESPONSIBILITIES :
- Schedules patient appointments for office and outpatient hospital for all physicians and nurse practitioner.
- Carries out discharge instructions from hospital rounds cards.
- Works directly with individual physicians and nurses regarding add-ons, rescheduling, and emergent patients.
- Interacts in a cooperative and flexible manner with patients, physicians, front desk, hospital scheduling secretaries, and all other RGA departments.
- Reacts in a calm and responsive manner whenever rescheduling occurs.
- Becomes knowledgeable concerning patient’s symptoms and develops the ability to identify instances when a nursing assessment is needed.
- Become knowledgeable and proficient with computer scheduling.
- Develop a thorough understanding of diagnostic tests and procedures being scheduled in order to give appropriate patient instructions.
- Develop a thorough understanding of the total scope of the practice to include both office and hospital.
- Communicate scheduling changes to all necessary personnel at both hospital and office.
- Recognize the need for and request assistance for m the patient care coordinator or the patient care manager for difficult scheduling needs.
- Perform other duties as required.
Requirements : QUALIFICATIONS :
