What are the responsibilities and job description for the Hospital Scheduler position at ROCKFORD GASTROENTEROLOGY ASSOCIATES LTD?
Description:
Essential Duties and Responsibilities:
- Schedules patient appointments for office and outpatient hospital for all physicians and nurse practitioner.
- Carries out discharge instructions from hospital rounds cards as they related to appointment scheduling.
- Works directly with individual physicians and nurses regarding add-ons, rescheduling, and emergent patients.
- Interacts in a cooperative and flexible manner with patients, physicians, front desk, hospital scheduling secretaries, and all other RGA departments.
- Reacts in a calm and responsive manner whenever rescheduling occurs.
- Becomes knowledgeable concerning patient’s symptoms and develops the ability to identify instances when a nursing assessment is needed.
- Become knowledgeable and proficient with computer scheduling.
- Develop a thorough understanding of diagnostic tests and procedures being scheduled in order to give appropriate patient instructions.
- Develop a thorough understanding of the total scope of the practice to include both office and hospital.
- Communicate scheduling changes to all necessary personnel at both hospital and office.
- Recognize the need for and request assistance from the Hospital Scheduling Manager for difficult scheduling needs.
- Perform other duties as required.
Job Requirements:
1. High school graduate.
2. Present a neat professional appearance.
3. Create a good impression as a friendly, empathetic, composed and efficient individual on the phone and in face-to-face contact with patients.
4. Demonstrate reliability, a pleasant attitude and a willingness to perform the duties required.
5. Demonstrate effective communication with physicians and co-workers.
6. Able to maintain and comply with patient confidentiality and integrity policy on all matters.
7. Critical thinking and problem solving skills
7. In office Monday - Friday 8:00am to 4:30pm
