What are the responsibilities and job description for the Manager of Engagement - Discovery Center Museum position at ROCKFORD PARK DISTRICT?
Title: Manager of Engagement - Discovery Center Museum
Department: Discovery Center Museum
Reports To: Director of Engagement
Classification: Full Time, Non-Exempt
Position Overview: The Manager of Engagement ensures that each visitor has a dynamic, immersive, fun experience that reflects the mission of Discovery Center Museum. This position requires a friendly, welcoming individual who enjoys engaging with children and families in a customer-facing environment. The Manager of Engagement supervises Discovery Guide staff; ensures and supports sufficient staffing coverage in exhibit spaces and at the front desk; supports day-to-day operations and special events. This position carries out cash-handling policies; acts as a day-of liaison for field trips and facility rentals; and ensures museum standards for cleanliness.
Regular schedule is Tuesday – Saturday with occasional evenings.
Discovery Center: Discovery Center Museum in Rockford, Illinois is dedicated to hands-on learning in the arts and sciences through more than 300 exciting exhibits spread over two floors and an award winning outdoor Discovery Park. We serve children, parents, and educators from the Rockford region and beyond through both Museum visits and outreach programs.
Duties and Responsibilities
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Manages Discovery Guides and daily museum floor operations.
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Supervises Discovery Guide staff and oversees training of new Discovery Guides. Works with the Director of Engagement on staffing levels and needs.
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Provides ongoing coaching to Discovery Guides and leads monthly Discovery Guide staff meeting.
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Manages daily exhibit floor staffing and scheduling ensuring all exhibit spaces are adequately staffed.
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Responds to incidents and files incident reports for First Aid and visitor concerns. Coordinates staff response for emergency situations.
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Supervises exhibit opening and closing procedures.
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Collect visitor feedback to improve museum offerings.
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Works with the Exhibit department on exhibit maintenance, exhibit supplies, and training of museum staff in procedures.
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Works with the Director of Facilities & Operations on museum inventory and purchasing. Monitor inventory levels and reorder supplies as needed, and conduct regular inventory audits.
- Other duties as assigned.
Bachelor’s degree in a relevant field and/or at least three years of experience in a role that required a high degree of self-motivation, collaboration, organization, flexibility, and managerial experience
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Exceptional customer service skills and commitment to providing superior visitor experience.
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Proficient in Google Workspace and Microsoft programs, scheduling, data management.
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Strong organizational and multitasking skills.
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Exceptional communication and interpersonal abilities.
- Able to work in a fast-paced, active environment with the ability to adapt to change.
This position requires the ability to:
- This position requires the ability to stand, walk, kneel, bend, occasionally lift from floor to waist, and occasionally reach above shoulder height to access supplies.
- Must be able to push, pull and lift up to 40 lbs.
- Must also be able to maintain friendly and courteous interactions with museum staff and visitors in a moderately noisy environment.
Discovery Center considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, and vision insurance, paid time off, and holidays.
Discovery Center is an equal opportunity employer and provides equal employment opportunity without unlawful regard to actual or perceived race, color, religion, national origin, ancestry, age, gender, marital status, disability, military status, sexual orientation, unfavorable discharge from military service, order of protection status, genetic information status, pregnancy, childbirth (or medical or common conditions related to pregnancy or childbirth), work authorization status, or other protected group as provided by law.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested in the course of employment. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully; the incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. The Company reserves the right to change the requirements of the position to meet the changing needs of the Company. Changes may include, but are not limited to, the essential duties and the qualifications required for the position.
Please direct questions, applications, and resumes to Amanda Gray-Orlando, Associate Director of Staff Development and DEI at: amandago@discoverycentermuseum.org
The Manager of Engagement ensures that each visitor has a dynamic, immersive, fun experience that reflects the mission of Discovery Center Museum. This position requires a friendly, welcoming individual who enjoys engaging with children and families in a customer-facing environment. The Manager of Engagement supervises Discovery Guide staff; ensures and supports sufficient staffing coverage in exhibit spaces and at the front desk; supports day-to-day operations and special events. This position carries out cash-handling policies; acts as a day-of liaison for field trips and facility rentals; and ensures museum standards for cleanliness.
Regular schedule is Tuesday – Saturday with occasional evenings.
