What are the responsibilities and job description for the Customer Service Representative position at Rockford Tree Services?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints with empathy and resolve issues promptly to ensure customer satisfaction.
- Maintain detailed records of customer interactions, transactions, and feedback through data entry.
- Collaborate with sales teams to identify opportunities for upselling or cross-selling products.
- Uphold high standards of phone etiquette while communicating with clients.
- Assist in the development of customer service policies and procedures to enhance client services.
Experience
- Proficiency in English is required; additional language skills are a plus.
- Previous experience in customer service or client services is preferred.
- Strong typing skills and familiarity with office software applications.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly.
- Ability to work collaboratively within a team environment while maintaining individual accountability.
- Experience in data entry and managing customer databases is advantageous.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $19.39 - $23.94 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $19 - $24