What are the responsibilities and job description for the Inbound Call Operator position at Rockford Tree Services?
Overview
We are seeking a motivated and customer-oriented Inbound Call Operator to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure a positive experience for every caller. This position requires excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
Responsibilities
- Answer incoming calls promptly and professionally, demonstrating excellent phone etiquette.
- Provide accurate information regarding products and services to customers.
- Assist customers with their inquiries and resolve any issues they may have.
- Maintain detailed records of customer interactions through data entry into our computerized system.
- Collaborate with team members to ensure high-quality client services and satisfaction.
- Follow up on customer requests as necessary to ensure complete resolution.
- Stay informed about company policies and updates to provide accurate information.
Requirements
- Previous experience in a call or customer service role is preferred.
- Strong office skills with proficiency in data entry and computer systems.
- Ability to effectively communicate with clients and understand their needs.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A commitment to providing outstanding customer service at all times.
- Must be able to work flexible hours as needed.
Join us in delivering exceptional service and support while growing your career in a rewarding environment!
Job Type: Full-time
Pay: $17.19 - $21.53 per hour
Benefits:
- Flexible schedule
Shift:
- Day shift
Work Location: In person
Salary : $17 - $22
