What are the responsibilities and job description for the Front Desk and Reservations Agent position at Rocking Horse Ranch Resort?
Rocking Horse Ranch Resort is an award winning, all-inclusive resort in Highland, NY. We are seeking driven, articulate, and passionate team members for our Front Desk and Reservations team! You will be the first point of contact with each guest, and will be trained to provide the highest level of hospitality. Ideal candidates will have a gregarious personality and a natural talent for customer service, with a solid ability to understand unique guest needs and close a sale. This is a full time position.
- Receive and manage in-bound reservation calls and leads from potential guests, repeat clients, and groups; understand specific guest needs to secure reservations
- Ensure each encounter with guests is conducted in a positive service-oriented manner
- Maintain fluency with resorts rates, packages, and promotions
- Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out
- Demonstrate detailed knowledge of all itineraries, activities, and services
- Interact with and assist other departments as needed
- Experience in a sales or hospitality role preferred
- Strong organizational, communication, written, and interpersonal skills
- Impeccable attention to detail
- Strong work ethic, adept at multitasking, and a true team player
- Excellent computer skills