What are the responsibilities and job description for the Process Improvement Analyst position at Rockit Pest, Inc.?

Job Description

Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time : Exempt

Work Week | Work Hours

Monday – Friday | 8 : 00am – 6 : 00pm

Specialties / Licenses or Certifications

N / A

Our Position

Our Process Improvement Analyst is responsible for identifying and analyzing process improvement initiatives within Rocket Pest Control, including best practices and standard operating procedures. The role is responsible for identifying, planning, and implementing key projects to improve quality, reduce cost, increase productivity, and improve processes, resulting in significant business improvement and customer satisfaction. The role will also manage all trainings for Mission Control new hires and oversee all quality assessments.

Your Rewards

8 Company-paid Holidays (Full-Time Only)
10 Days of Paid-Time Off (Full-Time Only)
Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
Medical, Dental, and Vision plans (Full-Time Only)
Retirement Plans with Company match including 401k up to 5%
Employee Assistance Programs

Your Responsibilities

Develop clear and concise process documentation, including flowcharts, diagrams, and written procedures.

Ensure that all documented processes align with industry best practices and regulatory requirements.

Regularly review and update existing process documentation to reflect changes in workflows, systems, or organizational structure.

Maintain an organized and easily accessible internal knowledge database for storing all process documentation.

Train team members on how to access and utilize the internal knowledge database effectively.

Stay informed about emerging trends, technologies, and best practices in process documentation and knowledge management.

Understands all aspects of the Rocket Pest business including sales, pricing, revenue recognition, data input / output.

Partners with marketing or HR to create communications for all field operation Rocket employees when enhancements or process changes are implemented and monitors progress.

Provides insight and support on how systems work and are utilized.

Works with Workwave to implement new updates and features added to PestPac and communicates changes with end users.

Responsible for data cleanup projects.

Works closely with the Acquisitions and Mergers department to perform data migration functions.

Maintains effective relationships among the internal team member(s) and business partners.

Complies with all company policies, procedures, and guidelines.

Additional projects as assigned.

Our Requirements

Bachelor’s degree is required in Business Administration, Information Technology, or related experience.

3 years of experience with creating standard operating procedures, documenting processes, project management, business operations and / or systems development.

Experience with PestPac and / or other CRM-related software.

Exceptional written, verbal, and interpersonal communication skills.

Self-motivated, quick learner, resourceful.

Attention to detail – analytical and organizational skills.

Ability to travel up to 10%.

Demonstrated ability to handle multiple assignments / prioritize.

Must be able to pass company background check.

Must be able to pass substance abuse testing.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits / perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

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