Citrix System Administrator

Job Description

Job Description

rockITdata, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive better outcomes. We achieve these goals by leveraging industry leading cloud based artificial intelligence and machine learning technologies.

We bring four distinct offerings to Commercial; Federal; and State, Local, and Education clients.

• Management Consulting :  We provide advisory services to design, manage, and execute lasting change, leveraging trusted relationships and industry expertise in strategy, organizational transformation, operations, operational excellence, innovation, risk and compliance, human capital, and workforce optimization.
• AI, Data & Analytics :  Deploying advanced AI and ML solutions, business analytics to extract actionable insight, data engineering for data warehousing, real-time processing and integrated quality data and platform architecture focusing on cloud and hybrid solutions, security and solution selection and integration.
• IT Transformation :  Delivering technology services, covering application lifecycle management, CRM implementation, systems integration, rockITCX contact center solutions, product resale, and IT infrastructure management. Our approach ensures seamless operations and enhanced customer engagement, optimizing technology investments for diverse businesses.
• Mission Support :  Specializing in System Engineering Technical Assistance and operations support services to streamline system integration and optimization while ensuring operational excellence for modern enterprises.

Job Description

We are seeking a System Administrator to join our Mission Support team.

Key Responsibilities

Perform incident and request resolution / escalation tickets and provide technical writing and monitoring support

Provide weekly status reports to show progress

Virtual desktop and application solutions

Triage, troubleshoot, resolve or escalate requests and issues

Use standard processing in handling and documenting tickets and meet standard level of service for ticket resolution

Act as liaison between leadership and team

Required Qualifications

Experience as Citrix admin, troubleshooting and implementing virtual desktop solutions

Strong knowledge of Azure virtual desktop services, including Azure virtual machines, active directory and troubleshooting

proficiency in Citrix Virtual Apps, desktops, Storefront, and Citrix Director

Experience troubleshooting issues in Citrix and Azure

Familiarity with Identity and Access Management concepts, including Azure Active Directory, multifactor authentication and role based access controls

Performance optimization techniques, monitoring tools and troubleshooting methodology experience

Experience with security best practices, data encryption, access controls, and compliance requirements

Customer service experience and experience working with users using Microsoft Teams and WebX

Documentation and communication skills

Analytical and problem solving skills

Bachelor's degree in Computer Science, Electronics, Engineering or other Engineering or technical discipline – or 8 years of additional relevant experience

Ability to pass Tier 2 / Moderate background investigation

Preferred Qualifications

LIREMOTE

Here at rockITdata, we are committed to following our 10 Guiding Principles.

Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress, Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Don’t Break.

Represent Your Brand.

Think Differently.

Be Amazing, Be Fearless, Smile, Have Fun!

Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker’s new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at www.rockitdata.com / careers to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, dreamjob@rockitdata.com.

rockITdata is an equal opportunity / affirmative action employer and is committed to equal employment opportunities in all employment practices and decisions including recruitment, hiring, placement, promotion, training, transfer, leaves of absence, compensation, disciplinary action, and termination, with regard to the terms and conditions of employment. rockITdata does not discriminate on the basis of race (actual or perceived), ancestry, citizenship, religion, color, creed, sex (including pregnancy, lactation, childbirth and other pregnancy-related conditions), national origin, age, marital status (including parenthood), military service and veteran status, physical or mental disability, genetic information or refusal to submit to a genetic test or to make available genetic test results, arrest and conviction records, matriculation or political affiliation, sexual orientation, gender identity or expression (including transgender status), or any characteristic protected by Federal, state, or local law.

rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at dreamjob@rockitdata.com.

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