What are the responsibilities and job description for the ServiceNow Support Analyst (Nightshift) position at rockITdata?
rockITdata, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive better outcomes. We achieve these goals by leveraging industry leading cloud based artificial intelligence and machine learning technologies.
Job Description
ServiceNow Support Analyst responsible for ServiceNow monitoring, Ticket responses, Ticket triage, Issue Notifications, and Application Dashboard monitoring. Excellent written and verbal communication and collaboration skills are essential to this role.
Requirements
- Ticket management system experience
- Helpdesk settings experience
- User training experience
- Ticket escalation process experience
- Troubleshooting
- Advanced technical support
- Familiarity with escalation pathways
We are seeking talent willing to work the following shifts:
4pm - 4am Sunday through Wednesday one week, Sunday through Thursday next week (rotating schedule)
4pm - 4am Wednesday through Saturday one week, Thursday through Saturday next week (rotating schedule)
8am - 4pm Saturday and Sunday and Holidays
Required Education: Bachelor’s Degree or higher
Required Years of Experience: 2 years, or 4 years of additional relevant experience may be substituted for education
Preferred Qualifications
- Obtain and maintain a Public Trust (Moderate Risk) clearance
#LIREMOTE
Here at rockITdata, we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.
Know the Why.
Value People Above All Else.
Transparency to a Fault.
Progress, Not Perfection.
Be Good by Doing Good.
Smart People Can Disagree.
Bend but Don’t Break.
Represent Your Brand.
Think Differently.
Be Amazing, Be Fearless, Smile, Have Fun!
Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!
rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker’s new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at www.rockitdata.com/careers to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, dreamjob@rockitdata.com.
rockITdata is an equal opportunity/affirmative action employer and is committed to equal employment opportunities in all employment practices and decisions including recruitment, hiring, placement, promotion, training, transfer, leaves of absence, compensation, disciplinary action, and termination, with regard to the terms and conditions of employment. rockITdata does not discriminate on the basis of race (actual or perceived), ancestry, citizenship, religion, color, creed, sex (including pregnancy, lactation, childbirth and other pregnancy-related conditions), national origin, age, marital status (including parenthood), military service and veteran status, physical or mental disability, genetic information or refusal to submit to a genetic test or to make available genetic test results, arrest and conviction records, matriculation or political affiliation, sexual orientation, gender identity or expression (including transgender status), or any characteristic protected by Federal, state, or local law.
rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at dreamjob@rockitdata.com.
