What are the responsibilities and job description for the Senior Member Service Representative position at Rockland Federal Credit Union?
Job Description
Job Description
Senior Member Service Representative
Rockland Federal Credit Union is looking for an outgoing, friendly, service-focused individual to join our team in Rockland. If you enjoy working with and helping people and have banking experience, this could be the position for you!
About RFCU
At RFCU, we are committed to member service. Our Rockland branch has been a fixture of the community for over 60 years. We know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, career growth potential is unlimited.
A day in the life as a Senior Member Service Representative
Working in our Rockland branch will put you face-to-face with our members while simultaneously representing a role model for other colleagues. In addition to performing a variety of member service functions, you will assist in the development of Member Service Associates' sales and servicing skills in leading by example, providing positive reinforcement and recognizing areas for improvement. You will set up new IRA accounts, interview and advise loan applicants and open new accounts of all types.
The Senior Member Service Representative position requires a high school diploma or equivalent, at least two years of related experience in a bank of Credit Union. Knowledge of Credit Union products / services with the ability to cross-sell. Ability to communicate effectively with members and staff at all levels of the organization. Ability to project a positive and professional image. Ability to perform work with accuracy and attention to detail. Ability to work independently and prioritize work. Ability to proficiently operate a computer keyboard, typewriter and adding machine, check scanner and coin machine.
Work Schedule and Benefits
As a Senior Member Service Representative, you will work a 40-hour, full-time schedule that includes extended hours on Thursday and Friday, and a half-day every other Saturday. Here's a sample schedule :
Week 1 Week 2
Monday 8 : 30am - 5 : 00pm 7 : 30am - 4 : 00pm
Tuesday 8 : 00am - 4 : 30pm OFF
Wednesday 7 : 30am - 4 : 00pm 8 : 00am - 5 : 00pm
Thursday 10 : 00am - 6 : 30pm 8 : 00am - 5 : 00pm
Friday 8 : 00am - 4 : 30pm 9 : 00am - 6 : 30pm
Saturday OFF 7 : 30am-1 : 30pm
RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits ,a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.
Are you ready to apply?
If this sounds like what you are looking for then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.
Apply today and join our team!
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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