What are the responsibilities and job description for the Customer Experience Leader position at Rockland Trust?
Rockland Trust is committed to strengthening our communities by providing personalized banking services that meet the unique needs of each customer.
As a Branch Manager II, you will play a vital role in helping us achieve this mission by overseeing the daily operations of a retail banking center.
Your key responsibilities will include:
- Developing and maintaining effective lobby management and customer outreach efforts.
- Fostering a positive climate of teamwork and inspiring confidence, respect, and loyalty among team members.
- Taking responsibility for ensuring customers receive a world-class customer experience with every branch staff interaction.
- Maintaining the operational integrity of the bank, ensuring proper controls are in place over all branch operational processes and regulatory requirements.
We offer a collaborative work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a dedicated and customer-focused individual who is passionate about making a difference, we encourage you to apply.
