What are the responsibilities and job description for the Retail Associate / Key Holder position at Rockler Companies, Inc.?
Join the Rockler Woodworking Family!
Our customers love us and so will you! Rockler is a family-owned business that helps woodworkers and do-it-yourselfers create amazing projects out of wood through innovative products, education and advice.
Are you interested or experienced in woodworking or DIY projects? If so, this may be the perfect job for you!
This is a customer service role in which the sales associate gives customers their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. We are hiring for both a Sales Associate position and a Key Holder position.
Responsibilities are as follows but not limited to:
- Welcoming and engaging with customers as they enter the store.
- Assessing customers' needs and suggesting solutions to their problems.
- Answer woodworking related questions and have a working knowledge of many woodworking tools and equipment.
- Working with cash registers and processing payments
- Recommending the best products to customers
- Cleaning and restocking the store throughout the day.
Key Holder responsibilities are as follows but not limited to:
- Opens and closes store as directed by store manager. May also perform other management tasks including but not limited to receiving, pricing, and merchandising.
- Working with cash registers and processing payments.
- Handles customer refunds and overrides. Prepares necessary documentation in accordance with prescribed procedures.
- Assist with unloading trucks, pricing and merchandising or any other duties as assigned.
The Chosen Candidate Must Have:
- Excellent Customer Service Skills
- Enjoyment helping people learn and grow in the woodworking hobby or business and enjoy all aspects of woodworking.
- An energetic attitude, be self-motivated, and excellent listening and communication skills, bilingual a plus!
- Ability to stand for long periods of time; ability to lift up to 50 lbs. and safely participate in team lifting.
- A desire to network and build relationships with customers.
- Flexibility to work a 5-day retail schedule (9:00a.m.- 7:00p.m M-Sat and Sundays 11:00a.m. -4: 00p.m for Part Time), and designated holidays.
- Previous sales experience in retail sales environment is a plus, but not required.
Our Team Benefits and Perks:
We offer competitive Health, Dental and Vision benefits for those eligible.
Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance if desired.
401(k) Profit Sharing Plan along with company match!
Fulltime are eligible for Paid Vacation, Sick and Float days
The flexibility of working a Retail Schedule (weekends, evenings & holidays)
Retail Incentive Plan
Excellent Employee Discount
Employee Assistance Program, and much more!
Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
