What are the responsibilities and job description for the Taylorsville - Store Manager position at Rockler?
Join the Rockler Woodworking Family!
Come work for an industry leader! Rockler Companies, Inc. is a growing national retail, direct mail and publishing organization with retail stores across the U.S. We are one of the largest online resources for woodworkers, and we work tirelessly to bring the industry's most innovative products, thinking and education to our customers. Learn more about our company at www.rockler.com.
A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.
A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.
MAJOR AREAS OF ACCOUNTABILITY
Come work for an industry leader! Rockler Companies, Inc. is a growing national retail, direct mail and publishing organization with retail stores across the U.S. We are one of the largest online resources for woodworkers, and we work tirelessly to bring the industry's most innovative products, thinking and education to our customers. Learn more about our company at www.rockler.com.
A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.
A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.
MAJOR AREAS OF ACCOUNTABILITY
- Recruit and train high-quality candidates.
- Assess Associate performance on a regular basis. Actively manage Associate performance issues in partnership with Regional Director and HR.
- Implement and maintain customer service standards to ensure that each customer receives outstanding service by providing a guest friendly environment which includes greeting and acknowledging every customer and offering complete product knowledge. Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown. Train and develop Associates in all aspects of the business to create a team of product experts experienced in closing the sale; direct and monitor training and development for all store personnel.
- Actively monitor and improve Store performance; manage Store Metrics and develop, implement, and execute improvement activities.
- Plan and assign daily goals, tasks, and assignments. Assure proper completion through follow-up.
- Maintain adherence to all Company policies and procedures through regular store management and staff meetings, store walk-through, audits, etc.
- Manage store budget, monitor P&L. Control expenses, payroll and shrink to optimize store profitability.
- Maintain all merchandising standards, display presentation and signing standards.
- Ensure appropriate merchandise stock levels of assortments in all departments, ensure the selling floor is adequately stocked; maintain inventory levels within budgeted guidelines.
- Train and develop Assistant Store Manager in leadership of store operations.
- Develop and execute local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives. Drive Store success in execution of company-sanctioned marketing events. Analyze events for success factors contributing to store profitability.
- Promote woodworking activities, knowledge, and awareness within the community (i.e., involvement in guilds, clubs, schools, etc.) to increase store traffic and sales.
- Comparison shop and report results; share information with Regional Director and make appropriate price recommendations.
- Any other responsibilities as assigned by Regional Director.
- Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.
- Uphold company values of: Customer Experience, Innovation, Integrity, Teamwork, Fun.
- B.S. degree or equivalent experience in Business Administration or related field desirable.
- Prior supervisory/leadership experience in a work is strongly preferred.
- 1 to 3 years’ previous retail sales experience, preferably with a similar product line.
- Ability to work a 50 -hour work week, including nights, weekends, and holidays as required.
- MS Office skills to include Outlook, Excel, and Word
- Excellent written/verbal communication skills
- Knowledge of woodworking supplies and hand/power woodworking tools preferred.
- Ability to motivate subordinates for top performance.
- Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting up to 400 lbs.
