Hotel Front Desk Agent

Join our award winning hospitality team!

The Rockport Harbor Hotel, Rockport's newest luxury boutique hotel, is seeking to fill a permanent, year-round, part-time front desk associate position.

• This position would fill 3-4 evening shifts from 3pm to 11pm and include Friday and Saturday nights.
• Fixed weekly schedules with days off scheduled together.

At the Bay View Collection, our role is not just to give guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Hotel Front Desk Associate takes the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing reservations, check-ins or check-outs, addressing guest requests, or sharing the highlights of the local area, the Guest Services Associate makes guests feel at home and at ease. If this sounds interesting to you, then we'd love to talk further... Come join a growing hospitality family! Be inspired...be recognized...be rewarded!

*RESPONSIBILITIES
*Responsibilities would include, but are not limited to:

• Greet, check in, and check out guests; handle walk-ins, stay-overs and room changes
• Answer telephones, take reservations, and direct incoming calls to necessary departments and co-workers
• Provide outstanding guest services including but not limited to making restaurant reservations, booking schooner or kayak tours, ordering lift tickets, and providing general information
• Be able to post and explain incidental guest charges and correct any mistakes
• Maintain tight control on all room keys and see that they are properly assigned to guests and accounted for
• Develop a thorough knowledge of the properties, their rooms and amenities
• Count the cash drawer on required shifts, handle cash and give change; balance cash, credit card and check payments with the nightly audit. Possess knowledge of credit card and check cashing policies and adhere to them.
• Know department heads and department functions and how they relate to each other
• Communicate clearly with Housekeeping—inform them of unit’s arrival and departure status, special requests, VIPs, room or date changes, and other pertinent information.
• Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
• Read and initial log book and memos daily; be aware of the current activities, meetings and groups taking place on the properties
• Have a strong knowledge of Camden, Rockport & Rockland, and their related dining options, activities, etc.
• Have a good personal appearance and follow uniform requirements provided by supervisor.
• Exhibit friendly, courteous, helpful behavior at all times; be able to react calmly and professionally when solving the problems and/or concerns of our guests.
• Be able to handle a stressful, hectic atmosphere and follow through on duties after numerous interruptions; develop problem solving and decision making skills related to the front office operation.
• Attend job related seminars and meetings when requested by supervisor.
• Be able to work various shifts, weekends and holidays; be flexible with scheduling and assist co-workers with scheduling conflicts whenever possible; be on time for scheduled shifts.
• Complete recurring tasks as assigned by supervisor including but not limited to filing, payment collection and cancellations, drawer checks, sorting mail, and inventorying keys.
• Perform any other task, either written or verbally requested for the overall good of the operation
• Help Managers with projects and site tours when needed.
• Deliver mail, packages and messages to units and deliver cribs and rollaway beds as requested.
• Assist guests with their luggage.
• Provide basic in-room repair and maintenance needs as needed such as plunging toilets, and unclogging drains.
• Provides basic trouble-shooting support for in-room services such as Internet, and streaming TV service.
• Provide support and assistance in other departments as needed.

QUALIFICATION STANDARDS

• High school Diploma, College degree or course work a plus;
• Prior hotel front desk or retail customer service experience is preferred but not required.

Rockport Harbor Hotel is an Equal Opportunity Employer (EOE).

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Employee discount
• Free parking
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Every weekend

Ability to Relocate:

• Rockport, ME 04856: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18