What are the responsibilities and job description for the Field Service Dispatcher position at Rockstar Mechanics?
An experienced Field Service Dispatcher is needed in Jacksonville, Florida. Take the lead for coordinating and managing service technicians / mechanics who perform on-site maintenance and repairs on heavy construction machinery. Ensuring efficient scheduling, communication, and logistics to minimize downtime for customers. This is a well-resourced operation with an experienced team of technicians, management, administrators, parts personnel, and manufacturer support in place.
Compensation :
65, - $75, / year to start.
Health, dental, vision, life, and disability insurance. K with match.
Key Responsibilities :
Develop and maintain repair schedules for all field personnel on daily basis
Create work orders and oversees ordering of necessary parts and materials, providing all pertinent information to service department administrators for closing of work orders and invoicing
Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtains customer approval for these services
Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services
Oversee maintenance condition of all rental units in the field
Provide schedules for outside vendors and manufacturers
Track the failed parts removed from all machines in the field
Oversee maintenance of field technician service trucks, lube trucks and other service department vehicles for safety, repairs, and maintenance
Qualifications :
Previous service dispatch experience from the Heavy Equipment or Diesel Truck industry
Knowledge of heavy equipment, maintenance processes, and repair terminology
Experience with dispatching software and GPS tracking tools
Keep a pulse on the job market with advanced job matching technology.
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