What are the responsibilities and job description for the Hostess/Host position at Rockwell's Bakery and Cafe?
Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly greet guests, manage reservations, and ensure a smooth flow of service in our restaurant. Ideal candidates will possess excellent customer service skills and a passion for hospitality.
Responsibilities
- Greet guests with a warm and welcoming demeanor as they arrive at the restaurant.
- Manage the seating chart and coordinate with servers to optimize table turnover and guest satisfaction.
- Handle phone inquiries regarding reservations, menu items, and special events with professionalism and courtesy.
- Assist in maintaining cleanliness and organization of the host area and dining room.
- Provide accurate wait times to guests and communicate effectively with the kitchen staff regarding guest needs.
- Foster positive guest relations by addressing concerns promptly and ensuring an enjoyable dining experience.
Experience
- Previous experience in customer service or food service is preferred, particularly in a restaurant or hospitality setting.
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work in a fast-paced environment while maintaining attention to detail and professionalism.
- A genuine passion for guest relations and providing exceptional service to enhance the overall dining experience.
Join us as we create memorable moments for our guests through outstanding hospitality!
Job Type: Part-time
Pay: From $16.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Evening shift
- Morning shift
Ability to Commute:
- Villa Park, CA 92861 (Required)
Ability to Relocate:
- Villa Park, CA 92861: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17