Inside Sales/Administrative Assistant

The Inside Sales Staff serves as the daily face of our company, actively engaging with and assisting customers. When customers call or walk through our doors, our inside sales staff warmly greet them and offer support.

• In this dynamic role, you will encounter a diverse range of customers and experience the daily operations of a retail flooring store
• We seek an individual who is adept at problem-solving, and capable of finding creative solutions to meet customer needs
• To excel in this role, you should embody the following attributes and qualifications.
• Customer Service-Minded: A focus on providing excellent customer service is paramount. Safety-conscious, honest, hardworking, outgoing, friendly, and expressive in your interactions.
• Professional phone etiquette
• A positive attitude & desire to exceed expectations
• Excellent verbal & written communication skills
• Advanced time management & interpersonal skills
• Exceptional critical thinking & problem-solving abilities
• Ability to adapt & respond quickly to customer’s & sales team’s needs
• Strong organizational skills & the flexibility to jump from priority to priority
• Ability to work independently under minimal supervision
• Ability to read floor plan drawings & create project estimates a plus (Willing to train)
• Knowledge of flooring & design industry a plus (Willing to train)
• Knowledge of Floorzap a plus (Willing to train)
• Time Management: Efficiently manage your time to accomplish multiple objectives in a fast-paced environment.
• Computer and Social Media Skills: Basic computer and social media skills to support sales and customer engagement.
• Problem-Solving: Independently solve problems to achieve specific objectives.
• Versatile and Team-Oriented: Exhibit versatility and self-motivation, working collaboratively with the team.
• Continuous Learning: A dedication to expanding your knowledge base and staying up-to-date with industry trends.
• Adaptability: Recognize the need for process adjustments to support business growth.
• Prioritization: Effectively prioritize and triage activities to meet objectives within promised completion times.
• Upbeat and positive attitude
• Greet customers, answer phone lines, schedule appointments & manage correspondence
• Ensure strong client relationships are being built
• Assist customers with general project design & provide expert advice
• Document customer profiles within Floorzap
• Handle customer inquiries & complaints professionally
• Schedule project measurements with customers for sales professionals
• Take customer payments, maintain accurate records & databases
• Consistently communicate with sales staff, subcontractors, & customers throughout projects
• Collaborate with sales team & subcontractor to ensure timely delivery of products
• Attend monthly sales trainings & weekly staff meetings
• Expected to complete aspects of sales role:
• keep up to date on the wide selection of products & services
• provide sample & design suggestions
• calculate number of materials needed for projects
• create project estimate/proposal for client review
• ensure quality control throughout project
• communicate with vendors to determine product specifications & availability

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Shift:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Ability to Commute:

• Fruitland, ID (Required)

Work Location: In person

Salary : $18 - $22