Front Desk Concierge/Receptionist (South Hill Campus

Job Overview
Rockwood Retirement Communities is seeking a friendly and organized Front Desk Concierge/Receptionist to join our Rockwood at South Hill team. This role is essential in creating a welcoming environment for our residents and visitors while efficiently managing the front desk operations. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to multitask effectively in a fast-paced environment.

Pay Range: $17.50 - $18.77 per hour

Shift Type: Monday (7am-3:30pm), Tuesday-Thursday (8:30am-5:30pm)

Responsibilities include, but are not limited to...

• Greet, assist and direct residents and visitors within the campus.
• Answer the phone in a timely manner and direct calls to the appropriate person.
• Trained to know the proper procedures for fire drills and will notify security of any problems or concerns.
• Update and keep accurate all forms related to the front desk operations
• Manage the desk with dignity and respect for others
• Provide support services to other departments and residents as needed
• Have a complete understanding of the fire/safety/disaster procedures and what your role is in each area
• Ability to think on your feet and problem solve as issues arrive
• Work cooperatively with supervisors and staff and maintain a good working relationship with all staff.

Requirements

• High school diploma or equivalent.
• Prior experience handling receptionist responsibilities.
• Exceptional customer service skills.
• Proficient computer skills, including Microsoft Office Suite (Word, Outlook, Access, and Excel).
• Highly organized individuals who work well in a fast-paced environment.
• Excellent time management and written and verbal communication skills.

Benefits:

All employees regularly scheduled to work at least 30 hours a week and completed our waiting period are eligible for the following benefits:

• Medical/Dental/Vision & TruHear Insurance
• Paid Sick Leave and Vacation -- available after 90 days of service
• 6 Paid Holidays and 2 Personal Holidays per calendar year after 90 days of service
• Holiday pay
• Flex Spending Accounts
• Employee Assistance Program (EAP)
• 403(b) with match and no waiting period to begin deferrals
• Group Life Insurance & AD&D
• Voluntary Life Insurance & AD&D
• Critical Illness Insurance
• Critical Accident Insurance
• Identity Theft Protection Assistance
• Pet Insurance
• Jury Duty, Bereavement Leave, Pet Bereavement Leave, Personal Leave, Family Leave, and Military Leave

Additional perks include:

• Free soup and discounted meal prices
• Food Pantry (free/discreet)
• Employee Financial Assistance Fund (Rockwood Residents' Foundation benefits)
• Continuing Education Scholarships (Rockwood Residents' Foundation benefits)
• Sponsorship opportunities for Nursing Assistant Certification
• Employee Bus Pass Program – deep discount
• Free Fitness Center access for employees and a guest on campus
• Employee Health and Wellness Program (participation results in discounted monthly insurance premiums)
• Payroll deductions for coffee and meals at our restaurants
• Ability to purchase discounted Premiere Movie Passes
• Employee Appreciation Events
• Years of Service Celebrations and Awards
• Referral Programs
• Free Flu Shot
• Free Hepatitis B Vaccine
• Free parking
• Open Door Philosophy
• Encourage and support promotions from within
• On demand pay accessible as soon as you earn it through hours worked

Environment: Fair, fun, kind, caring, safe, diverse, family-like atmosphere. Join our team as a Front Desk Concierge and become an integral part of our organization while contributing to an exceptional client experience!

Job Type: Full-time

Pay: $17.50 - $18.77 per hour

Schedule:

• Day shift

Application Question(s):

• Are you 18 years of age or older?
• Are you willing to authorize a criminal background check per State/Local laws?

Ability to Commute:

• Spokane, WA 99223 (Required)

Ability to Relocate:

• Spokane, WA 99223: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19