CASINO HOST

Responsible for ensuring the quality of service provided to all guests is in accordance with established marketing strategy.

• Greets guests on Casino floor, establishing rapport with them and providing complimentary amenities based upon specific Casino guidelines for levels of play.
• Manages relationships with players based on standards established by the Director of Marketing.
• Promotes the success of the Players Club by explaining this marketing tool to guests, issuing membership cards and demonstrating the various methods of use.
• Satisfies miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Assists guests with reservations for restaurants, theater shows, hotel, and accommodations.
• Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork.
• Augments special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Contacts selected players by telephone and other means to inform them of special events with goal of incenting a future visit and subsequent gaming revenue.
• Records information on new guests and updates computer files as needed.
• Becomes familiar with the Marketing and Promotional activities, Casino Cage, and other departments throughout the casino, providing assistance and guidance to guests, as necessary.
• Compiles guest feedback and informs management of findings on a regular basis.
• Works to develop premium casino players for the benefit of the property and maintains professional relationships with the same to maximize profitability and guest service expectations.

Promotes the following within the department and among all Team Members:

• Creates an atmosphere of FUN for all Casino guests.
• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree from a four-year college or university, or four to six years related experience and/or training, or an equivalent combination of education and experience.

SPECIAL QUALIFICATIONS:

Must be at least 21 years of age. Excellent communication skills required. Effective organizational skills required. Must be a self-starter, motivated, versatile and responsible. Ability to speak Cantonese or Vietnamese preferred.

This position requires a Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret basic documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive speeches and presentations on departmental information to the Marketing Department and management.

MATHEMATICAL SKILLS:

Ability to comprehend and apply basic principles of math, including addition, subtraction, multiplication, division and fractions. Ability to prepare and interpret graphs. Must be able to master the property’s player tracking and reservation systems.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS:

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

This position will require a flexible schedule on the part of the Team Member.

The noise level in the work environment is usually loud.