What are the responsibilities and job description for the SALES ASSOCIATE position at Rocky Mountain Chocolate Factory Inc?
Job Title: RETAIL ASSOCIATE
Location: Corporate Owned Stores
Department: Corporate Owned Store
Status: Regular, Part-Time
Direct Reports: 0
FLSA Category: Non-Exempt
Reports to: Store Manager
Relevant Work Experience: 6 months
POSITION SUMMARY: The Retail Associate works directly with customers and consistently demonstrates a high level of customer service.
ESSENTIAL FUNCTIONS:
- Provide excellent customer care including greeting and sampling every customer, informing every customer of store promotions, and demonstrating knowledge of product.
- Take phone and in-person orders from customers and fulfill product orders.
- Operate cash register in an accurate manner, ensuring proper and consistent usage of discount and promotion buttons, and maintaining accurate cash and sales balances.
- Stock, merchandise, and rotate product to ensure quality standards and sufficient supplies are maintained.
- Cook and/or hand dip store made product to meet store requirement and order demands.
- Perform cleaning duties in compliance with food safety standards and to demonstrate a high level of store appearance and cleanliness.
- Miscellaneous department related tasks as assigned.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
- Ability to demonstrate positive moral and attitude and demonstrate a high level of customer service at all times.
- Must be able to carefully follow written and/or verbal instructions.
- Must be able to follow cooking instructions.
- Must be able to visually inspect product and supplies to meet quality standards.
- Must work well under pressure and meet deadlines.
- Must be able to move throughout the shift including behind customer counters, around cooking tables and in stock room, frequently lift up to 25 pounds, occasionally lift up to 50 pounds, bend, reach away from the body and above waist level, and grasp small objects, with or without reasonable accommodation.
- Ability to run cash register and handle all forms of payment in an accurate manner.
