Supervisor- HAV

Description

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose
The Supervisor is responsible for leading and managing day to day operations of a team of direct care staff. The Supervisor will ensure the delivery of quality services to Veterans and their families through compliance with RMHS policies, procedures and the rules and regulations of each program. The Supervisor functions as a member on RMHS’s Homes for All Veterans (HAV) Leadership Team and reports to the HAV Program Manager.  The position will provide leadership when implementing new programmatic and strategic initiatives. The Supervisor will provide consultation, coaching, support, and back-up to intake and support staff. In addition, the Supervisor will participate in community meetings and represent RMHS on committees. Some local and national travel may be required.

Essential Duties 
•    Assists in developing, implementing, and maintaining policies and procedures that support the mission of HAV and RMHS.   
•    Responsible for directly supervising the work of a team of direct care staff, which may include Veteran Support Specialists, Peer Support Specialists, Shallow Subsidy Specialists, Housing Specialists, Housing Navigators, Eligibility Specialists, Program Coordinators, or Outreach Specialists.
•    Maintains staff schedules and assignments.
•    Ensures staff members are gathering and documenting in the Homeless Management Information System (HMIS), to include information from the Veteran clients in accordance with funding and contract regulations/requirements in the most streamlined and efficient fashion. 
•    Assist with developing and maintaining a quality performance program for their team.
•    Monitors work assigned to staff and evaluates performance through planning and review of established goals, observation, and peer reviews of Team’s work.
•    Assists in identifying needs for training, program orientation, and develops individual training plans.
•    Responsible for creating and maintaining a culture that supports superior internal and external customer service.
•    Collaborates and meets regularly with Director, Program Managers, and other Supervisors to ensure program functions are relevant, timely, and efficient for each program.
•    Manages communication with the Veterans Affairs (VA) to ensure continuity of care and to create collaborative outreach efforts with the VA, and other homeless programs.
•    Represent RMHS/HAV at VA and other partner agency meetings.
•    Sign Temporary Financial Assistance requests, Recertifications, and closures
•    Conduct annual reviews and training plans/goals for intake and support staff
•    Monitors and approves time and attendance, leaves, mileage and schedules consistent with Personnel Policies and Procedures.

Qualifications

Knowledge, skills, and abilities:

•    Ability to provide supervision and direction to assigned staff.
•    Comprehensive understanding of the SSVF and other Veteran programs.
•    Experience with multiple computer systems, including HMIS.
•    Skilled in the use of Microsoft software programs including TEAMS for remote staff supervision and monitoring.
•    Detail oriented and well-organized.
•    Knowledge and experience with intake and eligibility operations in a regulated environment with federal oversight.
•    Analytic and decisive decision maker with the ability to prioritize and communicate to staff.
•    Knowledge of issues related to homelessness, mental health issues specific to veterans, barriers in job transitioning or legal issues preventing permanent housing success.
•    Ability to communicate effectively orally and in writing, while maintain a high level of confidentiality.

Minimum Qualifications 
•    Either a Bachelor’s degree, preferably in social work, social sciences, or related field, or 4 years of related experience.
•    Experience: 3-5 years of direct experience in case management or related programs.
•    2-3 years of experience in a leadership/management.
•    Ability to complete required training as required.
•    Automobile with valid driver’s license and insurance.

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.

Salary : $52,633 - $57,375