Director of Maintenance

Company Overview:

Rocky Mountain Communities is a 501c3 non-profit providing affordable housing in all of Colorado. RMC is creating a culture of belonging and pride in our work. We are committed to our employees by providing competitive pay & benefits, training plan, and a path to upward mobility within the organization. We are seeking dedicated individuals who are ready to make a long-term and meaningful impact, remain committed to the challenges and grow with our organization. We are in a high growth industry as we continue to see the demand for affordable housing rise to record levels. By joining our team, you are committing not only to your own professional development but also to contributing to the success and vision of our company. Rocky Mountain Communities is a 501(c)(3) non-profit organization that provides affordable housing throughout Colorado. We are focused on fostering a culture of belonging and pride within our work. Our commitment to our employees includes offering competitive pay and benefits, a training plan, and opportunities for upward mobility within the organization.

We are seeking dedicated individuals who are ready to make a long-term and meaningful impact, remain committed to tackling challenges, and grow with us. As we continue to experience rising demand for affordable housing, we are in a high-growth industry. By joining our team, you will not only be investing in your own professional development but also contributing to the success and vision of our organization.

Job Overview:

The Director of Maintenance ensures properties managed by Rocky Mountain Communities and its affiliate, Pillar Property Services (collectively RMC and Pillar), are adequately maintained through supervision of maintenance operations staff, to develop and implement standardized maintenance plans and coordinate contracted work, to review and monitor expenditure of funds, and to perform related duties as required. The Maintenance Director manages resources to meet department performance benchmarks.

Key Responsibilities:

• Property Operations:
  • Oversee the daily operations of properties within the assigned region.
  • Ensure that all properties are following local, state, and federal regulations.
  • Conduct regular property inspections to ensure maintenance and safety and security standards are being met.
  • Manage property budgets, including capital improvements, operating expenses, and revenue projections.
  • Implement cost-effective strategies to improve property performance and enhance profitability.
• Develops and implements standardized maintenance plans with operating procedures for the daily and preventative maintenance of housing units and grounds. This includes the following:

• Directs site inventories to determine maintenance and rehabilitation priorities.
• Assists in annual budget preparation by determining capital needs and estimated costs.

• Develops and implements processes to track maintenance materials, contracts and labor budget. This includes the following:

• Identifies and budgets costs for personnel, materials, and equipment.
• Reviews reports for goals and objectives. Prepares informational cost and performance feedback reports.
• Approves on-line payroll for Maintenance Staff.

• Directs the inspection and repair of vacant units with the Maintenance Supervisors. This includes the following:

• Directs repairs, ordering materials required to ready units for new occupants, and assesses repair charges.
• Coordinates annual preventive maintenance inspections of housing units and prepares work write ups.

• Observes the condition of all units, common space, and grounds to detect problems. Ensure any problems noted are promptly corrected.
• Take proper safety precautions, anticipate unsafe circumstances, and act accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment. Use all required safety equipment.
• Resident Relations & Customer Service:
  • Ensure the highest level of resident satisfaction through timely responses to inquiries, complaints, and requests including 24-hour in-house maintenance coverage for all housing facilities.
  • Maintain positive relationships with residents, staff, and the public to address issues promptly to reduce turnover.
  • Oversee the leasing process, including marketing strategies, tenant screenings, and lease renewals.
  • Implement tenant retention programs to ensure long-term occupancy.
• Financial Management:
  • Prepare and manage property budgets and financial reports, ensuring properties meet their financial goals.
  • Review and approve invoices, payroll, and other expenses.
  • Reviews weekly reports and monthly financial statements for each RMC site in portfolio; provides summary report to VP of Property Management to ensure site receivable and purchasing control.
  • Establish system at sites to track program compliance, tracking portfolio performance, productivity with daily follow through on KPI standards regarding Operations, Finance, Maintenance, and Compliance.
  • Evaluates and report on risk factors and market conditions impacting RMC properties and implements marketing strategy ideas to maintain occupancy rate of 96% and above.

Skills & Qualifications:

High school graduate and five years successful experience in a supervisory maintenance position including thorough working knowledge of property maintenance, plumbing, heating, cooling and electrical systems and structural repair functions, or any equivalent combination of education and/or experience. Knowledge of building materials, supplies, tools, and equipment. Experience writing specifications and performing estimation and design work. Knowledge/understanding of the regulations surrounding hazardous materials and risk management. Courteous and effective communications skills. Demonstrated interpersonal skills including the ability to work with people from a variety of ethnic and socioeconomic backgrounds. Ability to work in a team environment, maximizing the potential of all team members and the functions of the maintenance team. Commitment to problem solving and conflict resolution. Ability to work under minimal supervision and in difficult situations. Ability to obtain certification and or licensing as necessary to fulfill job requirements. Valid Colorado driver's license and acceptable motor vehicle record. Acceptable background information, including criminal background check.

Education:

• Associate or bachelor’s degree in a related field. Mechanical, plumbing or general contractor’s license. ICC building inspector certifications. Financial processing experience. Experience with a financial system like the YARDI System where the maintenance function is fully integrated with other financial functions. Previous supervisory experience. Knowledge of and experience with municipal government functions and processes. Public budgeting experience. Experience working with multiple funding agencies and federal housing financial requirements

Working Conditions:

• Physical Demands: Primarily sedentary physical work requiring the ability to lift up to 30 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with staff and vendors.
• Work Environment: Works primarily in office environment. Works occasionally in an outdoor environment, in and around equipment, in areas of limited access, confined spaces, heights, and unsanitary conditions.

Competencies:

• • Strong leadership, communication, interpersonal skills, business acumen, Integrity & Trust, conflict resolution, and command skills.
  • Excellent organizational and time-management skills.
  • Ability to develop direct reports and build effective teams.
  • Ability to troubleshoot and resolve issues quickly and effectively.

This job description is intended to outline the essential duties and responsibilities of the position. It is not meant to be an exhaustive list, and the Regional Property Manager may be asked to perform additional tasks as necessary to ensure the success of the property portfolio.

Equal Opportunity Employer
Rocky Mountain Communities is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

ADA Compliance
In accordance with the Americans with Disabilities Act (ADA), Rocky Mountain Communities provides reasonable accommodations for qualified individuals with disabilities. Must be able to perform the essential functions of the job with/without reasonable accommodation.